Customer Service Administrative Assistant

JANIN CRUZ MORALES

**** **** *****, *** ***, Doral FL, 33166

Cellular 305-***-**** ( ablsl9@r.postjobfree.com

Objective

To secure a position within a company that will enable me to utilize my

strong organizational skills, administrative knowledge and customer service

strengths in which I can make a positive contribution to the organization

and maximize profit.

Summary of Qualifications

. Diverse professional experience - in office administration, marketing,

human resources and accounting.

. Excellent work ethic - diligent, reliable, detail-oriented, organized

and flexible. Willing to try new things and interested in improving

efficiency on assigned tasks.

. First-rate interpersonal skills - interact well with people of diverse

background, cultures and organizational levels. Exceptional oral and

written communications. Received positive evaluations from previous

supervisors.

. Outstanding customer service skills - attentive, courteous, prompt,

always try to excel the customers' expectation.

. Computer aptitude - turbo typist. Proficient in Microsoft Word, Excel,

Outlook, PowerPoint, ADP Payroll, Aloha and the Internet.

. Bilingual - fluent in English and Spanish.

Professional Experience

The Opium Group (TOG), Miami Beach, FL 2001 - Present

Star Island Entertainment, 136 Collins LLC, 320 Lincoln LLC, Ganssouth

Nightclub

Chargeback Manager 2005 -

2009

. Effectively investigate credit card charges disputed by customers for

four companies.

. Actively record and organize reversals, cross reference accounts and

perform chargeback investigations in order to minimize loss and fraud.

. Developed management reports and created spreadsheets that streamlined

the recovery process and dispute resolution. Total loss prevention to-

date exceeds $1.5M.

. Trusted to audit cash sales and deliver deposits totaling over

$100,000 a month.

Payroll Clerk

2004 - 2005

. Accurately calculated payroll for approximately 60 hourly and salaried

employees. Handled garnishments and levy's among other duties.

Marketing Assistant 2003 - 2004

. Efficiently assisted in the execution of the Marketing plan that

included management of the contact database, promotion roll-outs,

special events and office support.

Administrative Assistant 2001-2003

. Diligently performed administrative functions including, but not

limited to: answering and screening telephone calls; typing and

proofreading materials; preparing routine correspondence; scheduling

appointments; screening and distributing incoming mail; maintaining

files and records.

JANIN CRUZ MORALES Page 2

Cellular 305-***-**** ( ablsl9@r.postjobfree.com

GlobeLinks Corp. Miami, FL (part-time)

2000 - 2001

Office Assistant

. Efficiently completed office duties that included answering a multi-

line phone, filing, sending faxes and e-mails, typing correspondence,

and entering contacts into a database.

. Assisted in the creative process of presentations and design through

completion.

. Coordinated promotion events, collaborated in trade-show preparations

and overall broad company activities.

Education

Miami-Dade Community College, Miami, FL

2002 - Present

. Completed credit requirements courses towards an Associates Degree.

. GPA 3.5

Professional Training

Fred Pryor Seminars

. How to Deliver Exceptional Customer Service - Creative Leadership for

Managers - Fundamentals of Project Management - Team-Building,

Mentoring & Coaching Skills for Managers & Supervisors

National Seminars Group

. Time Management & Organizational Skills - Assertiveness Skills for

Managers & Supervisors - The Essentials of Communications &

Collaboration

American Management Association

. Customer Service Excellence: How to Win & Keep Customers - Dynamic

Listening Skills for Successful Communications

Dale Carnegie Training

. Effective Communications & Human Relation

American Express

. Fraud Prevention

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