Customer Service Manager

Tina Kather

*** ******* *******, *******, ******* 35758

*******@*******.***

Cell: 256-***-****

Summary of Qualifications

Over ten years experience in accounting, project management, and

administration.

Related areas of expertise are:

> Administration

> Payroll to include auditing time entries

> Accounts Payable / Accounts Receivable

> Preparation of Monthly Deliverables

> Human Resource

> Budget / Cost Analysis

Professional Skills

Microsoft Windows; Outlook, Word, Excel, Publisher, PowerPoint, Access,

QuickBooks, Ajera Portfolio, TrainStats, LexisNexis Customer Screening,

LexisNexis

Digital Solutions, Lotus, Crystal reports, Constant Contacts, Act, Deltek,

Cost Point

Experience

September 2009 - July 2010

Tennessee Valley Training Center - Decatur, Alabama

Member Services

> Coordinate daily, weekly, monthly, and quarterly safety classes

> Responsible for the Pre-Qualification program

> Manage implementation of new drug screening program

> Manage background check program from collection to notification of

compliance

January 2008 - August 2009

Cornerstone Engineering Group, p.c. - Decatur, Alabama

Bookkeeper / Administrative Assistant

> Schedules appointments, travel arrangements for staff

> Captures all expenses relating to all projects

> Approve daily time for employees after evaluating labor hours for

correctness

> Produces bi-weekly payroll

> Human Resource

> Database management: correspondence files for all projects, client, &

vendors

> Manage purchase order system

> Generate all financial reports

> Maintains state and federal tax reports and payments

> Generate employee profitability reports

> Update corporate profiles and marketing items

March 2004 - November 2007

Mitchell & Associates, Inc. / Killeen Blueprint - Killeen, Texas

Manager / Bookkeeper

> Prepared weekly payroll

> Human Resource

> Transferred data from multiple software programs to a single software

package

> Increased cash flow by invoicing old projects and then invoicing

monthly

> Coordinate three owners schedules for multiple city meetings

> Generate weekly reports to advice staff of open projects

> Responsible for top five client accounts, from ordering to invoicing

> Audited and mailed out monthly statements

> Advise and assist all tasks performed by the front office

> Collections, includes calls, filing liens, & compiling case evidence

> Prepare legal paperwork for subdivision submittals to various City

Departments

> Balance and maintained five bank accounts for a million dollar company

> Approve daily time for employees after evaluating labor hours for

correctness

March 2003 - March 2004

Central Texas Salvage Pool - Temple, Texas

Dispatcher / Customer Service Representative

> Provide general clerical support for the entire staff

> Dispatched various categories of released vehicles to include

insurance deadlines

> Reconcile all drivers receipts and to include coding and scanning

> Increased cash flow by reconciling overdue renewal fees

> Developed and implemented a program to monitor past due prepaid

charges

June 2002 - January 2003

Spherion - Killeen, Texas

College Answer Representative

> Counseling potential college students and family members in the

financial aid process

> Maintaining confidentiality while achieving customer satisfaction

> Accountable for maintaining duplicate daily data entry in multiple

automated systems

May 2001 - June 2002

National Car Rental - Killeen, Texas

Lead Agent

> Supervised preventative maintenance for entire rental fleet

> Executed a plan to monitor fuel and mileage usage

> Responsible for preparing all incoming reservations

> Conducted scheduling and training of all new staff members

March 1999 - May 2001

Lodging Host Hotel Corporation - Texas

General Manager

> Primary point of contact between owner, potential buyers, and employer

> Responsible for a six month renovation

> Maintained logs on all inventory requirements

> Passed unannounced Franchise inspections

> Performed all accounting to include A/R, A/P, and P&L statements

> Prepared yearly budget

> Implemented a learning program for the company's Operations Manual

along with Franchise requirements

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