fixed operations manager, service manager
Resume:
CHARLES D WEBB
BARBERTON OH *****
ablsgp@r.postjobfree.com
Objective
Represent my employer with the highest quality standards. Promote teamwork
as well as leadership and perform my job duties with consistency, ethics
and integrity.
Education
1972 Graduate of Wadsworth High School
Business Management Classes at Wayne College
Ford Service Manager, Master Certified
Work Experience
Service advisor medium duty truck shop Vandevere Chevrolet
05/14/2009- To present
Fixed Operations Director, Mullinax Ford, Canton
11/8/04-1/8/09
*Managed Parts, Service & Body Shop, total 58 employees
*Developed and implemented yearly fixed operating budget
*Implemented department budgets with each manager
*Held daily Service Advisor Meetings
*Held weekly fixed manager meetings to discuss budget goals, monthly
reviews, vendors,
Warranty reviews, training, warranty returns, parts to labor
ratio, employee goal setting
*Weekly Technician Meetings to discuss production, training, tools,
concerns
*Managed Maintenance Department, scheduled monthly and yearly city
and state inspections,
Hiring of outside vendors, overseeing all building maintenance and
repairs, equipment purchases
Service Director, Pallotta Ford, Wooster
1999-2004
*Set yearly budget for Service Dept, supervised 12 technicians, 3
service advisors
Set up training for fixed employees, processed warranty repair
orders
*Held weekly & monthly Technician & Service Advisor meetings
*Held monthly meeting with all dealership employees to review year
to date budget,
employee concerns
*Managed off site Chrysler & Jeep Service Dept and managed on site
rental department
*Member of Wooster Rotary Club
*Won the President Award four times
Page 2
Assistant Service Manager, Wadsworth Ford, Wadsworth
1997-1999
*Assist customers waiting on service, issuing repair orders, selling
recommended
maintenance service per Ford
*Processed warranty repair orders
*Dispatching repair orders to technicians
*Calling customers on status of repairs
*Held weekly Technician meetings
*Overseeing all training for Technicians
*Initiated the Around the Wheel program from Ford Motor Corp
Assistant Service Manager, John Lance Ford, Cleveland
1990-1997
*Assisted customers with vehicle concerns & maintenance
*Supervised 7 technicians within the lateral support system
*Processed warranty repair orders
*Wrote all repair work for the used car department
*Developed a clientele base including North Olmsted Police & Fire,
State Highway Patrol and
TV8 News channel
Skill/Abilities
*25+ years ADP computer experience
*Electronic repair order dispatching
*Bell & Howell parts management system
*Fluent with Microsoft Office
Community Involvement
*North Canton Chamber Member, 2005-2009
*Member of Wooster Rotary Club, 2000-2004
*Organized and presented Maintenance and Repair Services for local
Ladies Clubs
*Organized and presented monthly New Car Clinic
References available upon request
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