Customer Service Administrative Assistant

sheri a. Gillette

** ********* *****, ******, **** 50263 . (cell) 515-***-**** .

********@*****.***

SUMMARY OF QUALIFICATIONS

A dedicated, motivated associate with a continuing degree in Business with

interest in health, wellness, prevention and customer service. Team

player who manages results in relationship to corporate goals and

objectives.

KEY COMPETENCIES

Leadership Division of Labor Tasks Staff

Teaching and Training

Customer Service Process Improvement Effective

Communication

CAREER History

YMCA of Waukee, Waukee, Iowa May 2010-

Present

Assistant Site Supervisor

. Supervise 6 staff members including scheduling, communication, and

compliance.

. Develop communication relationships with clientele of all age groups.

. Introduce and implement fitness programs for all age groups.

. Wellness Coach October

2009- Present

. Responsible for new member orientation.

. Lead Youth Wellness classes for clientele of all age groups

. Maintain Wellness facility.

Kum & Go, LLC, West Des Moines, Iowa November

2007-October 2009

Assessment Specialist

. Responsible for random drug testing of 453 stores including follow-up

procedures from test results and termination as well as credit and

criminal background checks.

. Processed online applications.

. Compiled and distributed weekly human resources/operations report.

. Maintained and updated biographies for General Manager Candidate

profiles.

. Migrated Assessment Department from hard copy paper records to electronic

spreadsheet recording.

. Implemented migration to Application Tracking System including training

of 151 General Managers and 12 Supervisors.

. Gathered and maintained unemployment information for TalX

Frontier Leasing, Urbandale, Iowa September

2006-October 2007

Administrative Assistant

. Performed receptionist duties including processing of leasing

documentation, mail distribution, scheduling, and general ledger entry.

EDUCATION

Continuing degree, DMACC, Des Moines, Iowa

PERSONAL

. Computer software: Microsoft Word, Excel, and Access. ABRA.

. Certified in CPR/First Aid

References available upon request

Contact this candidate