Sales Customer Service

Beth Gallant

* ****** ***

Charlestown, MA *****

Phone: 978-***-****

Email: ************@*******.***

Objective: To obtain a position that will allow me to effectively utilize

my diverse expertise, creative thinking and commitment to excellence where

I may personally and professionally grow.

Experience:

Salary.com

July2009-present

Needham, MA

Job Title: Implementation Specialist

Job Description:

. Providing consultative support and customer service that exceeds

expectations and maintains satisfaction

. Managing projects related to clients' annual compensation cycles

. Gathering user requirements and creating and managing project plans to

meet deadlines and deliver quality results

. Performing web-based and on-site user-end product training to clients as

needed

.Troubleshooting and resolving issues

.Delivering presentations to clients

. Supporting the Sales and Account Management teams

Omgeo, LLC

July 2008 - July2009

Boston, MA

Job Title: Payroll/HRIS Contractor

Job Description:

. Planned projects such as HR/Payroll Web Migration, implementation of self

service program, Vendor Management Self Service and International Self

Service.

. Developed payroll processes, employee guides and Master Payroll/HRIS

guide as a result of the company brining payroll in house.

. Customized and configured HRIS Software to fit company needs.

. Developed outstanding relationships with Co-Workers throughout the

company and utilized superior change management skills as a result of

company wide change and many new processes. Worked with employees globally,

including Asia Pacific and Easter Europe to streamline processes.

. Applied interpersonal skills to develop close relationships with all

vendors, internal staff and Executive Management to rectify issues,

implement new processes, develop new operational plans and ensure all

company goals were met. Closely worked with department heads of BIS, HR

Partners, Staffing, Compensation, and Finance to rectify issues and develop

new processes.

. Responsible for all employee grievances and questions while developing

trusting relationships. Decision maker on all action required for employee

discrepancies.

. Scheduled and conducted all year end meetings.

. Proficient in Microsoft Excel, Microsoft Access, Microsoft Word,

Microsoft PowerPoint, HTML, Ceridian Source 500, Ceridian Time and

Attendance, Ceridian HR/Payroll Web, Ceridian Self Service, Kronos Time

Keeper, Kronos HR/Payroll and Crystal Reporting.

. Conducted all department audits including Worker's Compensation, Pension

Plan and Payroll audits on an as needed.

. Distributed all W2's and all W2-C's. Maintained W2 software and ensured

all tax reporting was accurate.

. Managed the Day to day payroll processes and processed payroll on a semi-

monthly and weekly basis.

. Ensured all Data in HRIS system was accurate by running audit reports and

Data Scrubs.

. Rectified all data issues, including NYC local tax issues, employee wage

base issues and HRIS setup issues as a result of bringing payroll in house,

and joining the company Mid Year as the Ceridian "Guru".

. Created many uploads and exports with expert knowledge of Ceridian tables

and fields for yearly increases, employee time entry, yearly Bonuses,

Transportation deductions, employee deferral deductions, and Data Warehouse

feed.

. Lead on the organization of the department payroll/HRIS files and

processes.

One Communications

November 07-July 08

Worcester, MA

Job Title: Account Executive

Job Description:

. Responsible for acquiring new customers by means of traditional sales

methods such as cold calling, telemarketing our products and services,

networking functions, vertical marketing and developing professional

relationships which lead to referrals.

. Effective communications necessary for building strong customer

relationships, maintaining professionalism and a positive, energetic

attitude.

. Apply Product Knowledge and expertise throughout the entire sales process

from pre-sales prospects to closing the deal. Ensuring customer is

satisfied with services and product fits the customer's needs. Troubleshoot

any items customer may present throughout term of contract.

. Partner with customers post sales to maintain long term relationship and

potential for future sales.

. Mastered the Sales Methodology of the Seven Step Sales process: approach

customer ~ qualify customer ~ agree on need ~ sell the company ~ fill the

need ~ close ~ cement the sale.

. Experience with all types of customers and industries: small local

businesses ~ mid-market ~ large corporate companies.

. Analyze competitive product offerings in terms of features and benefits

as well as price points.

. Manage and track customer appointments to keep a steady flow of sales

throughout the term.

. Met one hundred and fifty percent of quota in the first month ~ MVP of

the month award in four of six months for top sales in District Office of

12 account executives. Maintained quota and exceeding targets monthly.

Main Street America Group

February 06-November 07

55 West Street

Keene, NH

Job Title: Manager Payroll/HRIS

Job Description:

. Oversight of three HR Technical Specialists; job duties including HRIS,

Worker's Compensation, Disability, FMLA, Payroll, Benefits, Compensation

and HR Service Center.

. Planned projects such as software migration, implementation of self

service program, Benefits open enrollment, incentive plans, and year end.

. Developed outstanding relationships with Co-Workers throughout the

company and utilized superior change management skills as a result of

company wide change and many new processes. As a result of the change of

multiple processes created new templates for disability letters, PC Loan

Program, Benefits Open Enrollment, and Employee Orientation. Due to new

internet technology and company change, traveled to multiple locations to

train employees and managers on new processes, such as Online Benefits Open

Enrollment, employee Change of Status and employee personal information

changes.

. Applied interpersonal skills to develop close relationships with all

vendors, internal staff and Executive Management to rectify issues,

implement new processes, develop new operational plans and ensure all

company goals were met. Closely worked with department heads of Security

Admin, HR Consultanting, Staffing, Compensation, Finance, Admin Services

and legal to rectify issues and develop new processes.

. Responsible for all employee grievances and questions while developing

trusting relationships. Decision maker on all action required for employee

discrepancies.

. Scheduled and conducted weekly staff meetings, bi-weekly one on one

meetings, yearly performance reviews including performance plans in proper

time frame.

. Proficient in Microsoft Excel, Microsoft Access, Microsoft Word,

Microsoft PowerPoint, HTML, Ceridian HR/Payroll Web, Ceridian Self Service,

Kronos Time Keeper, Kronos HR/Payroll and Crystal Reporting.

. Conducted all department audits including Worker's Compensation, Pension

Plan and Payroll audits on an as needed. Primary point of contact with

auditing firms.

. Distributed all W2's and all W2-C's. Maintained W2 software and ensured

all tax reporting was accurate.

. Promoted team building and knowledge transfer within team to develop

skills for self sufficiency and strong team ties.

Harborside Healthcare February 05- 06

1 Beacon St.

Boston, MA

Job Title: Payroll Coordinator/HRIS

Job Description:

. Oversight of facility payroll for two regions (approximately 4,000

employees). Including, importing of hours, preparing the payroll,

transmitting and translating using Ceridian Source 550 and Time and

Attendance. Set up all Garnishments for facilities. Set up all Local taxes

for employees (12,000 employees),

. Responsible for local tax and state tax research. Worked closely with

unemployment vendor to provide them with all necessary information.

Attended vendor meetings with Director to provide feedback as needed.

. Assisted Department Head with acquisition of 2,000 employees (10

facilities) inKentucky. Helped to make sure all employee data in the system

was correct when it flowed over from old software. Key implementations

ensuring success and accuracy.

. Traveled as needed to hold a payroll-training course for all locations as

needed, provided implementation roll out training, payroll training and

general process review.

. Screened mail, invoices for Director and handled items for Department,

assigned tasks to staff and escalated to Director as needed.

. Helped Accounts Payable/ Payroll Employees at facilities to rectify any

problems with employee data.

. Utilized Microsoft Office Suite on a daily basis for majority of my

tasks.

. Responsible for all HRIS, Executive, Payroll, Benefits and ADHOC

reporting.

. Issued Manual Checks on a daily basis through a bank website.

Contact this candidate