Customer Service Manager
Resume:
ANGELA NETTER
**** ********* *****, ***** *****, LA 70812
Residence 225-***-****; Cellular 225-***-****
Office Assistant
Specializing in Administrative Support
PROFILE
More than ten (10) years of Administrative experience. Analyzed
recordkeeping systems, forms control, office layout, personnel and
budgetary requirements, and performance standards to create new systems and
revise established procedures. Reports included time-and-attendance
records, terminations, new hire transfers, and statistical records of
performance data. Studied management methods in order to improve workflow,
simple reporting procedures and implement cost reductions.
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EMPLOYMENT HISTORY
United Stated Department of Homeland Security and Emergency Preparedness'
(FEMA)
August 2009-Present
Hazard Mitigation Administrative Specialist
. Establish /execute routine office procedures such as provide
administrative and clerical support to the Hazard Mitigation Branch,
telephone and receptionist service, design and organize filings
systems, maintain departmental organizational chart, format and
prepare official correspondence for transmission and maintain Outlook
calendar for Branch Director
. Retrieve and type data for Situation Reports and Group Reports
. Route incoming publications, regulations and directives
. Control scheduling of mitigation of conference area, record and
disseminate meeting notes and follow up with staff to ensure that
commitments made at conference/meeting are met
. Collect staff timesheets and review for accuracy, oversee and monitor
routing of timesheets
. Coordinate deployment actions and staffing requirements/skills level
. Monitor assignments and check completed work
. Support administrative workload for Applicant Briefing, Workshops and
Specials Events
United States Department of Homeland Security and Emergency Preparedness
(FEMA)
September 2005 - August 2009
Administrative Support Assistant
. Perform a wide range of clerical and non clerical administrative
duties to support Office Personnel and staff of the Transitional
Recovery Office.
. Worked extensively in Automated Deployment Database (ADD) by
maintaining database for over 5000 FEMA and non-FEMA employees by
inputting employee data upon arrival and exit and verifying employees
are still deployed to current location.
. Communicate with various departments manger via email and telephone to
compile, store, research and retrieve and input data information
through Automated Deployment Database (ADD).
. Prepare Louisiana Transitional Recovery Office Staffing Accountability
Reports for programs areas and employee duty station.
. Input and gather data information on verification Signature Authority
Forms.
. Reconcile errors to maintain payrolls records, using payroll software
and calculator.
. Conduct audits on over 400 employees to verify leave accuracy.
. Provided exceptional contributions to customer service for all
customers
Chase Bank, Baker, La.
June 2004 - September 2005
Customer Service Representative (Teller)
. Receipt and disbursement of money
. Maintained records that involved financial transactions
. Tallied currency and checks, using computer and calculator to verify
amount on deposit slip and other forms
. Counted and balanced cash deposited in automated teller machines and
night depository (ATM) to customer accounts.
. Verified amounts and examined checks for endorsements.
. Assisted supervisors in identifying and resolving problems.
. Balanced and recorded daily transactions, using the computer and
calculator.
. Provided exceptional contributions to customer service for all
customers
Jacqueline G. Williams, M.D. Baton Rouge, La
August 1996 - June 2004
Receptionist / Office Assistant
. Obtained financial data for use in maintains accounts records
. provided exceptional contributions to customer service for all
customers
. Generated monthly financial reports.
. Searched patients' files to find pertinent information in order to
obtain insurance referrals, verification and insurance claims.
. Scheduled appointment
. Schedule referrals appointment to specialist
. Patients' check in and out for appointment
. Compiled, sorted and verified accuracy of data to be entered into
computer
. Processed electronic billing for Medicaid and Kidmed.
. ICD-9 Coding
. Data Entry
. Answer multi-phone lines
Education
Associate of Science in Business Technology, Remington College
Baton Rouge, La (2001)
Loan Originator Certificate, Donaldson Education Service
Metairie, La (2005)
Skills
Microsoft Office Suite, QuickTime, Kronos (WEBT&Payroll Software) and
Automated Deployment Database. Computerized Accounting, Basic Accounting
Principles. Efficient in ICD-9 coding for Pediatric, 10-key and data
entry, Medical Management Software and Teller Express.
Training
Introduction to the Incident Command System, ICS100
ICS for Single Resources and Initial Action Incidents, ICS-200
National Incident management System (NIMS), AN Introduction
Professional Reference
Germaine Carter
Administrative Support Lead
US Department of Homeland Security (FEMA)
New Orleans, La 70023
Clyde Williams
Office Manager
Dr. Jacqueline G. Williams, M.D
Baton Rouge, La 70819
Charlene Cordier-West
Assistant Manager
Hancock Bank
Baton Rouge, La 70812
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