Customer Service Manager

Katie Branch Erwin

**** ******** ****** **. * Mobile, AL 36695 334-***-****

ablsd6@r.postjobfree.com

Education: Faulkner University, Montgomery, AL 36109

● Bachelor of Science Degree in Sports Management December 2007

Robert E. Lee High School, Montgomery, AL 36109

● High School Diploma May 2003

Work Experience:

Lawyer's Assistant - Greene & Phillips Law Firm

August 2009 - Present

● Served as Lawyer's Assistant, handling marketing with local media. Met

with local media and scheduled commercial showing times and negotiated pricing for

said commercials.

● Performed intakes on new clients. Recorded client information, case

details, and negotiated contracts with potential clients.

● Ordered all medical records for clients. Performed paperwork necessary

to obtain medical records and then followed up to obtain records.

● Performed receptionist duties. Answered and directed phone calls,

greeting clients, and ensured tidiness of lobby area.

October 2008 – July 2009

Teller – Banktrust

● Served role as Floating Teller at Banktrust. Assigned to different

branches across Mobile and filled positions where personnel were low for

a period of time.

● Perform various money transactions, such as deposits/withdrawals,

credit and loan payments, and cashing savings bonds & cash advances.

● Answer telephones and assist customers during business hours.

February 2008 – October 2008

Loan Operations Specialist - Colonial Bank

● Served role of verifying loans, ensuring that all information pertaining

to a loan are correct.

● Performed imaging duties, ensuring that published information was

correct.

● Performed Remedy Ticket correction, where loan errors are displayed

and corrected to ensure loan accuracy.

2003-2007

Front Desk Clerk - Electric Sun Tanning Salon

● Performed administrative duties such as: customer membership

applications, ensuring that pre/post operation money amounts were

correct,

● Provided customer service: greeting customers upon store entry,

providing information to customers, and ensuring an overall pleasant

experience.

● Ensured cleanliness of store, i.e. laundry, tanning bed cleaning, and

trash disposal.

1999-2007

YMCA

● Served as a camp counselor for YMCA during summer and school year.

● Served as a day care teacher for 18-24 month old children.

● Performed front desk/receptionist duties for YMCA.

Job Skills

● Proficient with Microsoft Word, Excel, and PowerPoint.

● Excellent customer service skills and communication between

employees/employer.

● Professional and courteous, on-time to work and maximum effort at

work.

References:

Chris Conken 251-***-****

Banktrust Manager

Shelly Atkins 334-***-****

Loan Operations Manager, Colonial Bank

Ed Swann 334-***-****

Owner, Electric Sun Tanning Salon

Ruth Davis 334-***-****

YMCA Supervisor

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