Sales Customer Service
Resume:
JULIE BAKER
Westerville OH *3082
***********@***.***
SALES REPRESENTATIVE
Program Execution
Relationship Building
Customer Service
Results-driven sales professional with extensive experience building and
leading integrated revenue-generating, and customer-driven operations for
varied products, services, and industries. Skilled in applying needs-based
and value-added selling techniques to readily identify and satisfy client
requirements. Extremely detail-oriented and customer-focused; history of
excelling in high pressure and difficult situations. Team player-
consistently providing personable, optimistic, and persistent attitude
towards company targets.
CORE COMPETENCIES
Revenue Growth; Customer Relations; Strategic Planning; Needs
Identification; Promotional Programs; Client Satisfaction; Product
Education; Pricing Strategies; Competitive Analysis
keyword summary
Sales Representative, Account Representative, Sales Associate, Sales Agent,
Sales Professional, Account Manager, Account Executive, Sales Director,
Sales Manager, Operations Manager, Director of Sales, Sales Executive,
Director of Business Development, Senior Sales Representative, Region
Manager, Region Sales Manager, Major Account Manager, sales management,
sales leadership, new business development, contract negotiations, key
account development, business partnerships, business alliances, market
penetration, market share, market development, market growth, budget
management, sales forecasting, sales statistics, strategic business
analysis, strategic sales planning, marketing strategies, team leadership,
team management, team building, client presentations, sales training, sales
mentoring, sales coaching, market analysis, market trends, profit growth,
revenue growth
PROFESSIONAL EXPERIENCE
RJ REYNOLDS TOBACCO - Columbus, OH, 2006 to 2008
Retail Sales Representative
Increase company sales and profitability by building solid relationships
with retailers and providing consultation regarding products, promotions,
pricing, and contracted elements and space. Meet with retailers to identify
retailers' requirements, make recommendations, and executed contracted
programs. Notify managers and clerks of new promotions and product
launches. Reset and repair merchandising fixtures and signage to comply
with company directives. Operate company vehicle; track and report expenses
and mileage; organize and load
Continued.
JULIE BAKER -2-
vehicles with Point of Sale material, contracted pieces and elements to
ensure accurate and efficient performance.
Key Achievements:
*Built positive relationships with retail associates and managers that led
to increased sales and profits.
*Achieved 98% availability goal; 5% above goal for coverage & frequency;
and 6.5 % above goal for pricing communication set by company.
*Met regional company goals in Share of Market with different brands.
*Helped meet all annual goals by proposing suggestions, brainstorming
ideas, and devising tools to improve operations.
U.S. AIRWAYS - Columbus, OH, 1988 to 2006
Customer Service Agent
Served on frontlines, providing superior service to customers at ticket
counters, gates, and baggage claim. Maintained a strong focus on details
and performed with absolute accuracy while processing check-ins and
documents for travel. Coordinated customer boarding activities, including
booking alternative travel arrangements. Selected to dispatch flights with
direct accountability for arrival/departure procedures; paperwork
completion; fuel load, weight, & balance; and accurate passenger counts.
Key Contributions:
*Guaranteed favorable impression of airline by providing quality and
service beyond expectations.
*Retained high satisfaction levels by efficiently resolving problems with
delayed aircraft, baggage, or airfreight.
*Facilitated safe and uninterrupted flights by teaming and training with
Transportation Safety Association.
Additional experience as Customer Service Agent for Continental Airlines in
Columbus, OH.
CERTIFICATION
Travel & Tourism Certificate Columbus Paraprofessional Institute -
Columbus, OH
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