Customer Service Design

JULIANNE E. FALCONE

***** ******* ****, **********, **. 21740

Ph 610-***-****

ablsbn@r.postjobfree.com

OBJECTIVE To obtain a promising position where professional experience

and expertise will be regarded at a reputed company. I am

anticipating a career with growth potential in a fast-paced

environment that would offer a challenging and rewarding

experience.

EMPLOYMENT EXPERIENCE

New World Aviation, Allentown, PA August 2005

to March 2010

Lead Passenger Service Representative

Corporate Flight Attendant for Private/Charter Aviation

Experienced with G11B, G111, GIV, GV-550, Challenger 601 and

604

Ensure high employee and service standards through FAA and

company safety standards. Provide reliable, dependable, first

class passenger service. Provide exceptional service and safety

to clients and owner of aircraft. Provide catering and cabin

supplies while keeping within budget guidelines. Provide

excellent customer service with the ability to handle

challenging and changing situations.

Schoonover & Vanderhoof Architects, East Stroudsburg, PA

October

2004 to

Jun 2009

Draftsperson/Designer

Produce AutoCAD drawing for all areas of residential and

commercial projects.

Assist in the development of preliminary designs, prepared

working set drawings, specifications, and construction

documents. Assist with field surveys and applied interior design

expertise through space planning.

Keller Williams Realty, Clarksville, TN May

2004 to October 2004 Realtor

Specialize in assisting clients with the selection of new

construction properties. Develop elevations, floor plans, and

furniture floor plans for new construction selections.

Coordinate appointments to show homes to prospective buyers.

Generate lists of properties that are compatible with buyers'

needs and financial resources.

Bluepoint Apparel, Tampa, FL October 2002

to April 2004

Client Relations Manager

Manage all administrative duties for international swimwear

corporate office. Manage all customer accounts; assist reps,

vendors, and clients. Process purchase orders, attend trade

shows, and write orders.

EDUCATION

International Academy of Design and Technology, Tampa, FL

Associate of Science, Interior Design, March 2004

GPA: 3.82/4.00. Dean's List, President's List, Honorable

Mention Design Expo

Drexel University, Philadelphia, PA

Bachelor of Science, Design and Merchandising

Attended September 1998 - June 2000

CPR and AED/Related Courses, Savannah, Ga

American Heart AED & First Aid, MedAire, Emergency & Survival

Course, Culinary & Food Safety Course. 2008-2009

SKILLS

. More than 7 years of extensive client service. Strong

interpersonal skills, etiquette and manners.

. 5 Years experience in the travel industry. Experienced in

culturally diverse environments.

. Extremely productive in a high volume, high stress

environment.

. Organized and able to multi-task a variety of challenges and

responsibilities effectively.

. Excellent verbal and written communication skills. Self

starter with a can do attitude.

. Ability to work independently. Detail oriented, artistic and

creative, extremely willing to learn.

. Software: All Windows operating systems, Microsoft Word, Word

Perfect, Excel, AutoCAD.

. Experienced in lighting design, electrical design, space

planning, and artistic presentation.

Contact this candidate