Customer Service Marketing

OBJECTIVE

Articulate, results-oriented negotiator is seeking an entry level Human

Resource position with an established company who is looking for an

individual with excellent customer service skills, keen analytical mind

and exceptional communication skills.

EDUCATION

o ACE (American Council on Exercise) Lifestyle & Weight Management

Consultant Certification(8/2010)

o ACE (American Council on Exercise) Personal Trainer Certification

(6/2010)

o Westwood College AAS in Graphic Design - Schiller Park, IL (5/2003)

o Columbia College GOLDEN APPLE PROGRAM: Student Teacher - Chicago,

IL (9/2000 - 3/2001)

o University of California, Riverside BA in Liberal Studies -

Riverside, CA (3/1999)

RELEVANT SKILLS

o ABLE TO MEET DEADLINES AND WORK WITH LITTLE SUPERVISION

- My workload at Lee & Associates was all deadline driven, I created

marketing materials for agents to be used in presentations with

clients, which they all obviously had to be error free.

- I would receive requests in person, hand written notes, email,

voicemail, or fax sometimes with little explanation.

- I created templates of brochures, reports, and aerials so I could

fulfill requests that had a rushed status.

- I was able to figure out industry specific software on my own by

trial and error and calling the customer service line for special

requests.

o ADVANCE COMPUTER SKILLS IN OFFICE AND GRAPHICS SOFTWARE

- Over 10 years experience using MS Word, Excel, PowerPoint

- Over 7 years using PhotoShop, Illustrator

- Over 3 years using Adobe Acrobat, Outlook and InDesign

o EXTENSIVE CUSTOMER SERVICE EXPERIENCE IN ENGLISH AND SPANISH

- Assisted over 20 executives in 4 different offices via phone,

email, and in person for 3 years

- Acted as liaison to customers when agents weren't available

- Assisted with Spanish speaking customers

- Worked as a 411 operator for 3 years and would handle 600 calls in

one shift. There I perfected my ability decipher accents and assist

customers by actively listening to understand their needs.

o EXCELLENT TEACHING AND PEOPLE SKILLS

- Trained new marketing assistants with office protocol.

- Created training manual for the Business Development Department at

TBG Financial

- Trained marketing department staff and some agents on how to use

specific software and office printers

o STRONG MARKETING AND GRAPHICS BACKGROUND

- Created brochures, aerials, graphics, invitations, postcards,

posters, and various marketing materials to assist agents in

selling/leasing commercial real estate properties.

- Would assist in marketing campaigns by providing agents with

various services: marketing contact lists, demographic reports,

ownership investigations, property information reports.

EMPLOYMENT HISTORY

1/2006 - 8/2009 Marketing Assistant/Graphics Specialist LEE &

ASSOCIATES Riverside, CA

6/2005 - 10/2005 Customer Service Representative VETERINARY

PET INS. Brea, CA

8/2004 - 5/2005 Business Development Assistant TBG FINANCIAL

Newport Beach, CA

2/2004 - 5/2004 Sales Administrator BIG JOE MFG.

Lincolnwood, IL

10/2001 - 1/2004 Customer Service Operator METRO ONE

Mt. Prospect, IL

Contact this candidate