Customer Service Medical

Sharma Guillory

**** ********* **. *********, ** 76018

817-***-****

Email: abls9c@r.postjobfree.com

OBJECTIVE

To expand my ability, utilize my skills in management,

training/recruiting, human resource, excellent customer services, medical

billing/coder and DME.

QUALIFICATIONS

Exhibiting exceptional problem- solving, decision-making,

communication verbal & written

Core competencies: Team building, Seminars, Presentation, Training,

and Customer Services

Medisoft, Chart Logic, Lytec and Clear Vu experienced

Excel proficient, Power Point, Microsoft Office

Organization skills, typing 73 wpm, 10 key,

Accounting, deposits, reconciliations, audits, insurance appeals EOB's

72% percent return with pay, A/R

Durable Medical Equipment (Supply ordering, Fitting, including

measurement, Delivery & Billing)

EDUCATION

Externship Urban Health System (Orthopedic Specialist - Surgeon)

2010

Pre-approval for surgery & medical necessity letters, billing/coder,

logging charts

Certification test - CPC in August 2010

CCI Training Medical Center Arlington, TX 2009

. Medical Billing & Coding (HIPAA Certified)

. Medical Terminology

. Basic Life Skills- CPR (Certification)

Northwood University Cedar Hill, TX 2003

. Business Management/Marketing BA

UT of Arlington Arlington, TX 2004 -

2005

. Paralegal level one (certificate)

. Human Resource/ Office Management (certificate)

TCCSE Fort Worth, TX

1992

Secondary Education (Certified Educational Aid)

Sign Language (one)

EMPLOYMENT

Better Source DME & Medical Supply Inc, Medical Account Manager

- 2006 Present - Contact new potential clients, marketing, advertisement,

invoicing insurance company and patient. Checking-out patients, schedule

appointments, answering multi-line phone system. Daily contact with

doctors, attorneys, insurance company. Arrangement of patient payment

agreements. Working outstanding Patient Aging reports. Invoice Worker's

Comp, LOP request for Personal Injury clients and verify Medicaid cases.

Locate rehab product for patient. Product delivery & setup, measurement of

clients rehab need and follow-up. Insurance verification/coding,

experienced in obtaining pre-certification of workers compensation, health

insurance, third party and personal injury insurance claims in addition to

filing appeals and re-submittals. Verifying insurance eligibility and

benefits, accepting copays, coinsurance from patients and other various

front office duties. Insurance appeals. Follow-up on all EOB's not paid in

full. Experienced using EPM/EMR systems. Schedule and train employees.

Supervisor of 7. Travel 30%

Fort Worth Transportation Vanpool Specialist

2001- 2006

Overseeing and manage 138 vanpool accounts, when I was

offered the position they had 63 accounts, I grew the program

so well, there was a waiting list to join or to start a

vanpool. I supervised 6 employees. Train, clients and new

employees about vanpool/carpool, e-passes and the TRE,

alternate means to travel to work, ways to help clean the air

and take cars off of the road. Assist with problem solving

solutions with accounts that are in the negative. Help with

billing invoices, keeping track of fuel usage. Work closely

with A/R for account payments, generated invoices and

percentage reports. Conduct transportation seminars,

transportation expos and special events. Create

spreadsheets, power-point for Management/Board of Directors

regarding vanpool/carpool. Assist with marketing and sales

of the e-pass program. Extensive public-relation, writing,

editing monthly vanpool articles, newsletter and other

correspondence. Help to create billing structure in Ellipse,

Access, and Excel. Organized Guarantee Ride Home program,

with Yellow Cab. COG, and the North Texas Clean Air

Coalition. 30% travel

Customer Service Lead 1995-2001

Help to supervise two transit centers, a call center and

the Airporter Park & Ride. Assist with supervising 15

agents. Responsible for the daily deposit for both

locations, audit and record daily, monthly pass sales.

American Eagle Airlines Flight Attendant 1991-1994

Express Personnel Recruiter Assistant 1989-1992

Execute human resource support activity; provide assistance

in areas of pre-employment and employment. Input data and

furnish reports. Help to recruit new client, process

employment applications, schedule drug screen testing.

Update personnel file, assist with screening and interviewing

applicants. Assist with payroll and time cards.

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