Gwendolyn “Wendy” Ferdin

**** *********** *****

Pearland, Texas 77581

Cell: 713-***-****

Email: wendy,abls84@r.postjobfree.com

The Leadership Ladder, Pearland, Texas

July 2009 - Present

Professional & Personal Coaching, Leadership Development, Youth Leadership, HR Consulting

President/Owner

Provider of organizational and personal coaching, HR consulting and Strategic Planning.

Provide leadership development for youth, individuals, executives, management teams, etc.

Assist in the development of the Leadership Academy and provide leadership development to students in

PISD in cooperation with the Career & Technology Education department.

Provide leadership development to dual-credit students in San Jacinto College in cooperation with NBCEA.

Current member of Advance Academics Alignment Committee for PISD as Community Liaison

CapRock Communications, Houston, Texas

November 2008 - July 2009

International Satellite Communications Company

Director, Global Human Resources

Overall responsible for global human resources with support from global HR team located in Houston,

Virginia, Aberdeen, and Jakarta. Responsibilities include but not limited to Employee Relations, Performance

Management, Benefits Programs, Employee Coaching and Leadership Development, Global HR Initiatives,

Immigration, Culture Program, Organizational Development, Recruitment, HR Budget and global alignment

of processes, policies and procedures where possible.

Wilhelmsen Ships Service, Inc. Pasadena, Texas

August 1993 – August 2008

International marine service company providing safety, refrigeration, agency and management services to the

marine vessels sailing in international waters.

Regional Human Resources/Organizational Development Manager

Directly responsible for the management of regional Human Resources and Organizational Development in 10

countries located North, South and Central America. Oversee team of 9 employees, departmental budget of $3.6

million, and a $22 million payroll budget.

Direct report to the President and Vice President. Member of Executive Management Team, Integration

Management Team and Development Team member for the Region Americas

Functionally report to Corporate Human Resource Director in Oslo, Norway and actively assist in the

development and implementation of global policies and programs

Management of Human Resources and Administration teams in Houston, Panama, Rio, and Buenos Aires who

serve over 470 employees regionally

Development and management of Human Resource initiatives for Regional annual operating plan, and incorporate

Corporate Human Resource initiatives into Region.

Development and management of annual Regional Human Resource budget

Provided Employee/Manager/Executive Coaching and Development within organization

Continual review and improvement of development processes to ensure our employees and organizational needs

were met.

Overall responsible for all employee programs such as employee benefit programs, bonus and reward systems,

employee and supervisor development programs, employee orientation, coaching, and performance appraisal

programs.

Management of employee discipline, retention, immigration, labor disputes and unemployment for multi-state

locations

Developed and implemented procedures that successfully integrate benefits, payroll, training, employee relations,

compensation and culture initiatives in a period of acquisition/merge

Developed and implemented a regional management skills development program for new managers that increased

motivation, productivity and service levels of staff. Success of program in North America lead to global

initiative.

Developed and implemented a national return-to-work program reducing unproductive work hours by 40%

directly affecting the bottom line by +$70,000.00

Managed a 9 member team which launched the regional HR management system in conjunction with global

initiative

Accountable for employee program negotiations and regional employee development programs

Developed and implemented an administrative guide for managers within North America

Implemented and managed staffing and employee relation functions, wage and salary administration and training

and safety programs for corporate offices

Fostered environment that made visiting senior managers and corporate employees feel more part of a team and

thereby more motivated

Promoted from Area Human Resource Manager for Americas to Regional Human Resource & Organizational

Development Manager for Americas in 2005 for new organization formed by merger, increasing employees

from 240 to 470

Promoted from Territory Human Resource Manager for Gulf/Caribbean to Area Human Resource Manager for

Americas in 1999 increasing employees from 35 to 240

PROFESSIONAL/OTHER INVOLVEMENTS

Society for Human Resource Management

Houston Human Resource Management Association

American Payroll Association

International Coach Federation

Houston Coaches

Certified Coaches Federation

American Society for Training & Development

Pearland Chamber of Commerce

Northern Brazoria County Education Alliance

EDUCATION/TRAINING

MBA, Human Resource Management

CCF Certified - CCP, Certified Coach Practitioner

RAC – Individual Leadership Certificate (Youth, Adult)

RAC-Executive Leadership Certificate

Texas Notary

CCL Certification - 360 Benchmark Assessments Coach/Facilitator

Barnum & Associates Certified - LIFO Coach/Facilitator

Innermetrix Certified DISC, Values and Attribute Index Assessments Coach/Facilitator

CURRENT ONGOING TRAINING

SPHR Certification - SHRM

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