Customer Service Front Desk

R esume

Personal details:

Nationality: Czech

Monika Leblanc

*** ***** *****

Warner Robins, GA, 31088

Te l : 478-***-****,478-***-****

Email : ********@*****.***

Education

May, 2003 High school diploma of Tourism at Business Academy, Czech Republic

Since Sep, 2009 Still attending MiddleGaTech, Business Administration, Associate Degree

Professional skills

Since August, 2009 - Front Desk Agent in Hampton Inn Hotel, Warner Robins, GA

Check in/out, reservations, complaints handling, customer service,

group contracts, meeting arrangements, clerical and administrative

duties

From October, 2008 - Front Desk Agent in Corinthia Towers 5* Hotel in Prague, CZ

To July, 2009 Check in-out, reservations, customer service, complaints handling,

nightshift duties, clerical and administrative duties

From May, 2006 - Cabin crew for international Airline Company Gulf Air in Bahrain

To June 2008 Welcoming passengers, customer service onboard, Food and

Beverage service onboard, pre-in-after flight duties, safety checks

onboard, servicing safety equipment

Trained for B767, A320, A321, A330, A340

About 2 years experience in Business class service

From June 2006 - Front Desk Agent in Corinthia Panorama 4* Hotel in Prague, CZ

Check in-out, reservations, customer service, complaints handling,

nightshift duties, clerical and administrative duties

Computer skills and additional information

Microsoft Word, Excel, Access, Powerpoint, Internet, Hilton OnQ software, Hores software,

Opera software, driver’s license, certificate Delf of French language, typing skills (50wpm)

Languages

• Czech, native language

• English, fluent

• French, fluent

• German, basic level

Contact this candidate