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Manager Customer Service

Location:
Gretna, LA, 70056
Posted:
August 24, 2010

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Resume:

Erskine Turner

P.O. Box **** Braithwaite, La ****0

504-***-****

abls5w@r.postjobfree.com

Education

. Archbishop Shaw/ Port Sulphur High School 1992-1996

. University of New Orleans/ Delgado 1996-1999

. U.S. Army Accounting Specialist Course 1998

. U.S. Navy Personnelman Course 2003

. U.S. Navy Petty Officer Indoctrination Course 2004

. Metro Safety Consultants, Inc. Hazwoper 40 Hour Course 2006

. CPWR 32 Hour Asbestos Worker Course 2006

. TEEX/LSU Industrial Fire fighting 2007-2009

. NIMS 700, 800, 100, 200, 701, 702, 703 2007

. Certified Occupational Safety Specialist 2007

. Essentials in public speaking 2009

. CPR/AED/Basic First Aid 2009

. New Environment Hazwoper/OSHA instructor 2009

. High Angle/Confined Space Rescue Training 2010

. NFPA 70E 2010

Work Experience

1996-1997 Metropolitan Developmental Center,

Telecommunications

Operator/Visitor Guide

1997-1999 Lone Star Steakhouse & Saloon,

Host, Bar, Server, Asst.

Manager

1998-2002 U.S. Army,

Accounting Specialist

1999-2000 Praline Connection,

Server

2000-2001 International Marine

Terminal, Deckhand

2001-2002 Sig's Bar,

General Manager

2002-2004 U.S. Navy,

Personnelman

2004-2005 L3 Communications

Electrician Assistant

2006-2010 Stolthaven New Orleans,

Safety Field Inspector

Skills

. Operated telecommunications switchboard, answered phones, welcomed

and directed all visitors to the Metropolitan Developmental Center

. Worked in all Phases of restaurant operations from the front of

the house to the back of the house, and supervised 20-25 employees in a

fast paced, high volume environment at Lone Star Steakhouse and Saloon and

for the praline connection

. Worked in Accounts Payable and Budget Departments for the U.S.

Army Reserve and National Guard

. Employed as a fleet deckhand and general laborer for International

Marine Terminal, and was involved in the general maintenance and operation

of the plant. On a daily basis used power tools, operated small heavy

equipment, and helped maintain the fleet of bulk transfer material

. Was in charge of all aspects of the operation of Sig's Bar ranging

from hiring and firing, ordering and purchasing, customer service, to most

day-to-day standard operating procedures

. Worked in a human resources office for the U.S. Navy. Handled

awards, leave, pay problems, and records maintenance, also held collateral

duty position as office training Petty Officer.

. Installed both temporary and permanent wiring, receptacles,

lighting fixtures, and cooling systems for L3 communications.

. Served as Chair of Safety committee, Manager of Lock out/ Tag out

program, Conduct preventive maintenance inspections on various safety and

emergency response equipment, manage PPE inventory, Lead in permitting

program including hot works and Confined Space entry, Manage fresh air

system and atmospheric monitoring, Responsible for making sure field

personnel adhere to company safety and health policies, Member of ERT team,

Conduct JSA's and incident investigations, responsible for Tier II

reporting along with federal and state injury and illness reporting

requirements, Involved in all aspects of safety terminal wide.

. Manage Stolthaven New Orleans Hazwoper program as 40 Hour as

Hazwoper instructor.

. Proficient in Lotus Notes and all Windows Operating Systems along

with Microsoft Office, Word, Power Point, Excel and Access. Fast learner,

hard working, disciplined, team player, good leader, and excellent customer

service and communication skills.

Accomplishments

. Valedictorian of High School Class 3.9 GPA

. 3.0 College GPA

. Perfect score on the Military Entrance Exam

. First in U.S. Army Accounting Specialist class

. First in U.S. Navy Personnelman A School

. Monitored Safety at a bulk chemical terminal that went 768

days without an OSHA recordable

. Lead in acquiring an incumbent worker training grant through

the state of Louisiana Department of Labor

. Lead in both a surprise OSHA inspection and a Coast guard

inspection which results were exemplary and OSHA suggested applying

for VP Star status

. Instrumental in updating Company Safety and Health Manual



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