Customer Service Manager

Alicia A. Lobo

** ********** *****

Alpharetta, GA 30005

770-***-**** E-mail: abls4k@r.postjobfree.com

WORK EXPERIENCE

The Goddard School November 2009 - Present

Lead Teacher

• Responsible for the health, well-being, and learning of 16+ children daily.

• Create daily lesson plans to intellectually enhance and challenge children.

• Record and monitor hourly attendance sheet to maintain proper ratio.

• Demonstrate patience and consistency by teaching one-year olds 100+ words in sign language.

• Promoted to Lead Teacher because of excellent work habits.

Atlanta Spine Dunwoody, Atlanta, GA May 2007 – November 2009

Administrative Assistant – Chiropractic Office

• Provide direct administrative support to 3 Doctors and 1 Office Manager. Help support all

operations of business.

• Prepare various paperwork, including: Bills, New Patient Enrollment Forms, News Notifications,

and Flyers, per management guidelines. Ensure that all forms of written communication

contained proper verbiage and adequate details.

• Assist Doctors and Office Manager with canceling and rescheduling meetings/appointments

• Complete patient files with proper documentation to send to insurance companies for

reimbursement.

• Assist Doctors with “Lunch and Learns” and conduct “Health Screenings”.

• Place orders for all customer orders (vitamins, supplies, etc.).

• Update training logs and patient call lists.

• Enter upcoming Consultations, X-Ray, Massage, Nutrition, or Chiropractic appointments into

company computer.

• Update phone answering machines to note changes, improvements, and updates so that progress

can be monitored.

• Maintain business center, including ordering and restocking supplies, copying, scanning, faxing,

and shipping documents.

Lingerie Mart, Alpharetta, GA September 2006 – May 2007

East Coast Sales Representative

• Part of management. Supervised 4 employees to ensure accuracy and

diligence.

• Ensure lines of communication (telephone, face-to-face, and e-mail) were

always open to customers and co-workers.

• Dealt with large, detailed sales orders with ease and precision.

• Conducted retail, wholesale, and customer service with all customers.

• Worked as a team member to guarantee all orders are shipped on or before

their deadlines.

Cuna Mutual Mortgage, Verona, WI May 2004 – August 2004

Documentation Specialist

• Worked under 3 managers in the Post-Mortgage division.

• Multi-task between incoming phone calls, data entry, and revisions within

paperwork.

• Ensure all outgoing paperwork entailed proper numeral values. Made sure

there were no fields unanswered.

• Corrected all errors and checked requests made by loan applicants.

EDUCATION

Kaplan University, Pre-Law April 2010

Associate in Paralegal Studies

Kaplan University September 2011

Bachelor of Psychology- Emphasis in Child and Adolescent

COMPUTER SKILLS

Microsoft Word, Microsoft Publisher, Excel, PowerPoint, Outlook, Medical Soap Notes, Clinic

Pro Medical Applications

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