Customer Service Technician
Resume:
"Sam" SOHEIL DANESH ** thunder run apt ** e
irvine, california 92614
abls3i@r.postjobfree.com
OBJECTIVE
Seeking a position as an iSeries (AS/400)/PC/LAN Skills
Operator/Analyst/Helpdesk Technician or Point of Sale System
Integrator. Hardware:
-IBM AS/400
EXPERIENCE (F60, S20)
Lead Over Staff Technician -Personal
Oct 2009 - Nov 2009 Computers
Global Resources (Insight WAMU to Chase Conversion), Costa Mesa, -Laptops
California -Servers
(Xeon)
-Manage team, issues, and escalations -Printers
-Communicate team status to Insight and Chase Banking Center Desktop -Scanners
Support Bridge -Point of
-Breakdown of old workstations and peripherals and installation of new Sale
ones (NCR62,
-Old server wipe and removal and assistance on remote image push to new NCR7454, IBM
workstations SurePOS,
WandPOS
Technician/Owner 500/600, IBM
May 2008 - Feb 2009 and Samsung
Compnet Solutions (PC and Networking Services), Irvine, California receipt
printers,
cook
-On-site diagnoses and repair of bad wireless network and internet displays,
connections bump bar
-On-site PC repairs controllers
-New network design and migration for John Dorius & Associates terminals and
engineering firm located in Calabasas, CA (installation and accessories)
configuration of new servers, AutoCAD on workstations, emails and files
migration, along with daily and weekly backups) Operating
system:
Helpdesk Technician -OS400
Sep 2007 - Jan 2008 - Microsoft
Connexion Systems (Experian/Siemens), Costa Mesa, California DOS
-Microsoft
-Technical phone support for Full Disk Encryption (Safeboot) project Windows (All
- Creating, maintaining, and forwarding service requests via Siebel ACP MS platforms)
-Remote desktop support via NetMeeting
-Diagnosing and troubleshooting other Safeboot/LAN/PC
-Troubleshooting and replacing HW/SW on laptops and PCs Software:
-Imaging, configuring, and deploying PCs and laptops -Client
-Supporting and configuring remote connections via VPN Access/400
-ALDONS/CMS
PC/LAN Administrator Feb 2005 - Aug 2007 -JDE
-Microsoft
Gem Of The Net, LLC., Los Angeles, California Office (All
-Setup, configuration, and maintenance of the office network and their MS platforms)
clients. - Supporting and -Corel Word
maintaining Microsoft Server/Exchange Server. Perfect
-Implementation of proprietary cataloging software and bar code -Lotus Notes
equipment -Technical -Safeboot
support (Diagnosing HW/SW/LAN problems). -AutoCAD
PC/LAN/Touch Screen/208 Point of Sale Terminal Technician Dec -ARCserve
2003 - Dec 2004 -Siebel ACP
Wand Corporation/BHI Advanced Internet, Eden Prairie, Minnesota -Network
monitoring
-Remote helpdesk support/administration for over 1000 restaurants and (Whatsup
hotels (KFC, Wendy's, Executive Suite, etc) via telephone and using Gold,
remote administration software (Radmin, Timbuktu, etc) to repair Necrosoft
problems with Point of sale hardware and software Nscan,
-Call Tag Management BlackICE
-Repair and maintenance of databases (Access) and spreadsheets (Excel) Defender,
used for accounting, inventory, employees and sales records etc.)
-Troubleshooting and repairing of sites' LAN problems
-Internet setup and customer care for Black Hole Internet
Lead Hardware Diagnostics Technician/RMA Manager Certification
Jul 2002- Jul 2003 s
MicroX Corporation (Bzboys.com, Partspc.com), Signal Hill, California
-CompTIA A+
-PC configuration (HW/SW Setup and Installation) Certified
-Custom PC building with ordered specifications -Certificate
-Defective returned merchandise hardware test and follow up with in Networking
customers and vendors -Technical support and Technology
customer service (Diagnosing HW/SW/LAN problems) via phone and email
-Management of the RMA department
PC/LAN/AS400 Operator
Jan 1998- May 2000
Warner/Chappell Music, INC., Los Angeles, California
-Primary responsibility entailed daily, weekly, monthly, and yearly Training
backup on AS/400, LAN, RS6000, & Exchange Server
-Lead analyst in charge of AS/400 IPL -OS/400
-Royalty, Accounts Payables, and Cash Receipts, and promotion of AMPS -DOS 6.22
and JDE program runs worldwide, and Installation of PTFs on the AS/400 -Microsoft
-Technical support (Helped users with their HW/SW problems worldwide) Windows
-Configuration of PCs and network devices for the LAN & installation of Administratio
required software for the users. n
-Maintenance of HW/SW and data entry (Professional
-Multiple Servers backup via writing DOS batch files & Advanced
Server)
EDUCATION -Cisco
Sociology, Associate of Arts Routers
Jan 2008- Jun 2009
Santa Ana College, Santa Ana, California
GPA 3.81/4.0 With Departmental Honors
Liberal Arts, Associate of Arts
Jan 2008 - Jun 2009
Santa Ana College, Santa Ana, California
GPA 3.81/4.0 With Honors
Computer Networking Technology, Certificate
Feb 2001 - Jun 2001 Institude of Networking
Technology, Signal Hill, California
GPA 3.80/4.0
High School Diploma
Sep 1990 - Jun 1994
Tustin High School, Tustin, California
REFERENCES
Available upon request
Contact this candidate