August **, ****

PERSONAL DATA

Nichol M. Cleveland

*** *** **** ****

Phenix City, AL 36870

Home: 334-***-****

Cell: 706-***-****

OBJECTIVE

Seeking a position as an Administrative Manager with a program or

agency

EDUCATION/TRAINING HISTORY

M.Ed, Education Troy State University, Ft. Benning, Georgia- May

2003

BA, Sociology University of Hawaii at Manoa, Honolulu, Hawaii -May

2001

PROFESSIONAL WORK EXPERIENCE

June 2007-August 2009 Serco Inc., Ft. Benning, GA

John Boddie, 706-***-****

Army Career Alumni Program (ACAP) Site Manager/Career Counselor

. Provided direct ACAP services to transitioning military personnel,

Army civilians, and their family members. These services include

conducting of automated and manual pre-separation briefings, delivery

of job assistance training in group or individual settings, conducting

of individual counseling sessions, and other job assistance activities

such as resume critiques and mock interviews.

. Assisted clients in the use of the ACAP XXI automated system.

Providing individual and group instruction on ACAP automated services

and client workstation tools.

. Maintained and updating a listing of area service providers and

resources. Interviewing clients and obtaining a client assessment and

referral to local other area resources and services if needed.

. Assumed the responsibility for a major activity such as job fairs,

employer days, or the conducting of a classroom event.

. Provided other administrative functions using MS Word, MS Publisher,

Excel, and Power Point in updating news letters, monthly calendar,

Employer Day flyers, and applying client attendance to seminars and

services.

January 2008-August 2009 Columbus Technical College, Columbus, GA

Ms. Trina Lumbard,

Dean of General Studies

706-***-****

Adjunct Instructor EMP 100A and EMP 100B

(Interpersonal Relations and Professional Development)

. Teach assigned classes, promote program (s), and advise students in

accordance with Columbus Technical College's policies and mission.

. Prepare course syllabus and all instructor-prepared course handouts on

for each face-to-face class section.

. Maintain Weekly office hours and refer students to campus resources

and services as needed.

. Provide and review with students the course syllabus, course outcomes,

attendance and grading policies.

. Conduct and ensure student evaluations of instruction are submitted to

the respective administrative assistant before any deadline in

accordance with established policies and procedures.

. Maintain accurate records of attendance and grading of students,

promptly entering in grades in Banner and submitting a copy of the

final grades and semester attendance and grade records to the

department administrative assistant according to published deadlines

and Columbus Technical College's policy.

. Participate in instructor development activities as recommended by

Columbus Technical College's Professional Development Plan.

May 2008-August 2009 Troy University, Troy, AL

Dr. Roger Zeimet,

Program Coordinator for History and Social

Science

706-***-****

Adjunct History Instructor

. Teach assigned classes, promote program (s), and advise students in

accordance with Troy University policies and mission.

. Post syllabus and all instructor-prepared course handouts on the

Blackboard shell for each class section.

. On a daily and weekly basis, check voicemail and Troy email account,

responding promptly to messages.

. Conduct and ensure student evaluations of instruction are submitted to

the respective administrative assistant before any deadline in

accordance with established policies and procedures.

. Maintain accurate records of attendance and grading of students,

promptly entering in grades in Blackboard/Banner and

submitting/emailing a copy of the final grades and semester attendance

and grade records to the division administrative assistant according

to published deadlines and Troy University policy.

. Participate in instructor development activities as recommended by

Troy University's Professional Development Plan.

April 2006-August 2007 New Horizons CSB, Columbus, GA

Ms. Andrea Winston, 706-***-****

Social Service Provider-Clinical Supervisor

. Assessed, screened and counseled consumers in mental health and

substance abuse treatment programs. Conducted basic data gathering of

records and specific life issues of individuals, groups, and families.

Assessed the above data, formulated and implemented a plan to achieve

specific goals related to specific life issues. Provided case

management and case coordination services to clients and consumers.

. Developed or participated in, case management and care plans. Provided

liaison, advocacy and referral services with appropriate mental health

centers, courts, physicians, school systems, Department of Children's

Services and others as needed.

. Maintained consistent and timely records, including relevant reports

to meet funding and licensing requirements. Assisted in the

preparation for monitoring visits by funding and licensing sources.

Conducted the hiring process and orientation of new staff, volunteers

and interns when appropriate including training on how to respond to

crisis calls, take referrals. Supervised Para-professional level

staff. Assumed responsibility for Emergency Shelter coverage and

scheduling of residential and relief staff.

August 2005-March 2006 St. Mary's Woods Estates, Columbus, GA

Ms. Gabrielle Brooks, 706-***-****

Service Coordinator

. Provided general case management (including intake) and referral

services to all residents needing such assistance. Established

linkages with all agencies and service providers in the community;

shopped around to determine/develop the best "deals" in service

pricing to assure individualized, flexible and creative services for

the involved residents.

. Referred and linked the residents of the property to service providers

in the general community; these are, case management, personal

assistance, homemaker, meals-on-wheels, transportation, counseling,

occasional visiting nurse, preventive health screening/wellness and

legal advocacy.

. Maintained and acted as a liaison with area human service agencies and

organizations in the community through membership on community agency

councils such as Area Agency on Aging and participation in agency

sponsored activities such as Medicare Part D enrollment and

information sessions and site visits.

. Educated residents on service availability, application procedures,

client rights, etc., providing advocacy as appropriate. Provided

emotional support and encouragement if necessary. While providing

needed emotional support, made outgoing call on client's behalf to

ensure services are available at the level required and within the

necessary timeframe.

. Developed case plans in coordination with assessment services in the

community. Monitored the ongoing provision of services from community

agencies and kept the case management and provider agency current with

the progress of the individual. Managed the provision of supportive

services where appropriate.

. Established and maintained detailed monthly, quarterly and semi-annual

reports needed to renew grant funding and of the services needed and

provided utilizing MS Excel and HUD Funding Report.

January 2002 - May 2003 Ft. Benning Army Education Center,

Ft. Benning, GA

Ms. Martha Lyles, 706-***-****

Education Counselor Support

. Counseled individuals and provided group educational and vocational

guidance services.

. Collected, organized, and analyzed information about individuals

through records, tests, interviews, and professional sources, to

appraise their interests, aptitudes, abilities, and personality

characteristics, for vocational and educational planning.

. Compiled and studied occupational, educational, and economic

information to aid counselees in making and carrying out vocational

and educational objectives.

. Referred students to placement service as needed.

COMPUTER SKILLS

. Proficient in MS Office, Excel, Access, Outlook, Power Point,

Pinnacle, Banner

. Certified and Proficient with Blackboard and Angel Online programs

HONORS/AWARDS

. Member of Phi Theta Kappa National Honor Society

. Member of Golden Key National Honor Society

MEMBERSHIPS

. American Historical Association

. American Political Science Association

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