Customer Service Project

EXECUTIVE SUMMARY

Payroll Systems professional with implementation experience with

PeopleSoft 8.3, certification in PeopleSoft 8.0, and a SME in PeopleSoft

7.5, 8.3, 9.0. Certification in WFC 6.1 Kronos. Additional training in

Gross to Net calculation and Customer Service Satisfaction along with

query building expertise. Other payroll systems experience with HMS,

Ultipro, Lawson 9.0, MSA, TSO, and Master Tax.

Summary of qualifications

Systems implementation experience

End User training experience

Ten years of payroll experience with increasing responsibilities

Eight years multi-state payroll tax expertise Proven analytical and

research skills

Experience in the following Payroll disciplines: garnishments, FMLA,

benefits, People Soft query building, tax analysis and gross to net pay

Extensive systems experience with Kronos WFC, People Soft 7.5 and higher,

Time and Labor, HMS, Ultipro, Master Tax, FLS, MSA, TSO, Sarh, SBS, Lotus

Notes, Outlook Express, FAQTS, Lawson 9.0, Microsoft Word and Excel

Work experience

2010- Present Independent Contractor Nashville,TN

Kronos Consultant for Central Parking

Train end users on Kronos via live classroom or virtual web classrooms

Complete assessments for configurations for 10 plus sites including Puerto

Rico

Troubleshoot Kronos issues in WFC 6.1

SME for Kronos questions

2009- Present Independent Contractor Franklin,TN

Project Lead/Management- Kronos for Capella HealthCare

Managing the Kronos implementation for 13 facilities

Train end users on Kronos via live classroom or virtual web classrooms

Create procedural documents for specific Kronos workflows

Troubleshoot Kronos issues in WFC 6.1

Provide support to facilities by creating new payrules, troubleshooting

existing payrules, and designing genies and hyperfind queries

Support facilities with current Ultipro payroll issues

SME for Kronos questions

2008- 2009 VACO Brentwood, TN

Implementation Analyst for Community Health Systems

Implemented HMS version 5.7 General Accounting software within Hospitals

Build control files for AP including bank files for facility that arrange

from 65 beds to 302 beds

Trained all AP staff, Controller and CFO on how to use the system per

their specific job function

Review Vendor files from their old system and prepare them to be uploaded

in HMS

Assisted Payroll by comparing files via Excel and placing them in file

lays to be uploaded

Created position codes within the proper payroll departments

2007- 2008 American Signature, Inc Columbus, Ohio

Payroll Supervisor

Directed weekly payroll processing for 6000 employees in 16 Midwest and

East Coast states utilizing Lawson 9.0

Supervised two direct reports

Processed Garnishments, weekly remits and interrogatories

Addressed inquiries from HR and Management

2007- 2007 Wendy's International, Inc Dublin, Ohio

Payroll Support & Development Specialist

Submitted tax payments to Ceridian for distribution

Created queries to identify tax issues within the current pay period

Created Journal Entries for the workers compensation accounts

Processed New Hires, Garnishments and Tax Adjustments

2005- 2007 Nationwide Insurance Columbus, Ohio

Accounting Technician

Built queries in People Soft that identified incorrect tax set-ups

for over 2000 employees

Researched and analyze tax notices to ensure each of our entities are in

compliance within each taxing jurisdiction

Sr. Payroll Technician

Performed as a project lead to correct tax set ups affecting over 300

employees in PA to ensure correct data for year 2005

Demonstrated previously unknown features of People Soft to V.P. and

Director to streamline processes in the Payroll Department

Implemented new departmental procedure for tax balance adjustments

2002- 2005 Limited Brands Reynoldsburg, Ohio

Payroll Auditor

Assisted project team with the implementation of People Soft 8.3 and Time

and Labor within the entire Limited Brands organization

Reviewed and balanced payroll time for 200 to 250 stores (3000 associates)

weekly, which included time reports, pay transactions, corrections and

deletions

Created spreadsheet, utilized by the entire department, to upload benefit

arrearages owed and refunds due

1996-2002 Bank One National Payroll Columbus, Ohio

Payroll Specialist/Customer Service

Resolved and analyzed payroll issues for employees, managers, and HR

business partners via People Soft 7.5

Assisted in implementation of Root Cause analysis for all of Payroll

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