Home Health Customer Service
Resume:
Nadia Monique Rivera-Vela
Brownsville, TX 78521
Objective/Qualification Summary: I n applying my experience, I will assist meeting
expectations and goal interests for both clients and shareholders by facilitating their
i ndividual objectives. My professional mission is to utilize the skills that I have acquired
w ithin the last fourteen years, and provide the expected excellence in service to our
clientele; while enhancing shareholder wealth.
H igh School: Homer Hanna H igh School- Med. Tech. Magnet School
1993-1994
Gladys Porter High School
1994-1997: Graduate
University: University of Texas at Brownsville
Basics: 2005-2006 (3 semesters= 36 hours)
Major: Criminal Justice
Minor: In terpersonal Communications
Employment H istory:
2007-2010 L ane Bryant, 2450 Pablo Kisel Blvrd., Brownsville, TX. 956-***-****/
Position Held: Fashion Stylist/PT H i red: Oct. 15, 2007
Store Manager: Leticia Galindo Ended: Presently employed-
2years/10 months
Duties: Customer Service, Fashion consultant, Sales, Credit Applications
2010 Abundant Life Home Health, 1900 Pecan Street, Brownsville, TX. (956) 544-
7714
Position Held: Administrative Assistant/FT H i red: April 8, 2010
Department Supervisor: Fred Gonzalez Ended: June 10, 2010
Duties: Case Manger of 125+ client files, Supervise 160+ Service Providers
(attendance/job performance, etc.), File, Worked closely with 3 agency nurses, State
personnel (TDADS Agents, Nurses) and conducted reports for daily operations.
2008-2009 A Touch Home Health, 2430 Central Blvrd., Brownsville, TX. (956) 639-
5507
Position Held: Medical Records Dept. Manager H i red: November 18. 2008
Administration: Main Office HR Ended: August 19, 2009
Duties: Data entry, file, technical QA of service applications, Prepare application
packets for all new clients, recerts, post-hosps, wound care, termination/expiration
and conducted reports for daily operations.
2007-2008 Dollar Tree-Worked simultaneously between this employer and Lane
B ryant
2005-2007 Worked with 3 Home Health at the same time: Acclaim Home Health,
E li te Home Health and Interim Home Health
Office Skills:
K nowledge of all office machinery- Computer, Ten key, Copier/Fax,
switchboard, etc
Computer Software knowledge:
W indows (current and older versions), Microsoft Word (Office, Vista, Outlook,
E xcel, Publisher & Power Point), Quick books, In ternet, Email, and basic
t roubleshooting.
Additional Programs worked with:
Home Health Agencies: Lewis Systems-Prompt 8 and Vesta
I nterpersonal Skills:
I am able to maintain and carry a productive conversation with clients and
assist them in obtaining all necessary information, from available resources,
t o best meet their goals. I pride myself in maintaining sound communication
w ith all staff members and contributing, through a healthy professional
r elationship, support to meet the team’s objective. I also contribute an
u nassailable proficient leadership when placed at the helm of a group project.
References:
Available Upon In terview
Contact this candidate