Sales Customer Service

Michael S. Faro

***** ********** **** ( Northville, MI 48167

( (C) 248-***-**** ( abls29@r.postjobfree.com

PROFILE

PERSONAL STRENGTHS - Creative, organized and innovative. Proven ability to

manage tasks and meet the company's objectives and goals. A self-starter.

QUALIFICATIONS

Temporary Employment Agencies

Jan. 2009 - Present

Registered with Lee Temporaries

Registered with Management Recruiters of Plymouth

Ann Arbor, MI

General Office Clerk

. Clerical duties such as filing, customer service and support, tracked

faxed documents for send/receipt.

. Assist customers in a dynamic environment. Provide product

information and solutions to their needs.

. Execute high traffic communication between administrators and

supervisors creating a seamless information flow within our office.

. Use analytical and judgment skills to solve problems quickly.

Practiced continuous improvement for all projects.

. Trained temporary new-hires to use the same methods and processes as

directed by the company.

Automatic Controls Company

Feb. 2002 - Aug. 2008

Wixom, MI

Inside Sales Engineer

. Sales team accounted with 2.6 Million in annual sales for the FY '08.

. Provide customer support, pricing/delivery, product specifications,

and project application requirements to prospective customers.

. Responsible for increasing new product line sales in excess of a 25%

Gross Profit Margin in FY '08.

. Increased new inside customer sales accounts by 37% for FY '08.

. Maintained key customer relations with Ford and General Motors.

. Executed process improvements for qualifying potential customers.

. Additional duties include contacting Principle Manufacturers, OEM's,

and System Integrators.

. Guiding and mentoring the sales team towards success; providing direct

engineering support to multiple production plants.

. Individual annual sales resulted in $536,000 for FY '07.

. Individual annual sales resulted in $721,000, to date, for FY '08.

All American Semiconductor

Sept. 2000 - Sept. 2001

Livonia, MI

Inside Sales Representative

. Sales team accounted with 1.7 Million in forecasted sales for FY '01.

. Evaluate and qualify customers based on their ordering needs, by

targeting their product interest.

. Implemented new sales strategies by means of customer referrals within

respected territories that resulted in the increase of our customer

base by 13%.

. Qualified potential customers while building on existing accounts to

raise potential purchase orders.

. Provide technical support and/or distribute product line literature.

. Provide customer service and order status.

. Individual forecasted sales resulted in $147,000 for FY '01.

COMPUTER SKILLS

Internet Explore ( Lotus Notes ( Outlook 2003

( Microsoft Office 2003 Suite ( ACT Database

2007

EDUCATION

Eastern Michigan University - Ypsilanti, MI

Bachelor of Science in Business Administration

Major: Communications; Minor: Marketing

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