Customer Service Human Resources

Qualifications Summary

Educated HR professional with one year of HR experience and three years of HR

training searching for a challenging HR position that offers a broad range of

responsibilities and allows for advancement within the organization. Proven

success in human resources, customer service and management. Interested in

acquiring experience in order to attain PHR certification.

Professional Experience

Nationwide Insurance - Columbus, OH (for The Mergis Group)

Temporary Business Analyst - 06/2010 - 07/2010

Audited over 1000 personnel files for specific compensation and benefits

information

Delaware County Bank & Trust Company - Lewis Center, OH (for The Mergis Group)

Temporary HR Assistant - 04/2010 - 05/2010

Scheduled interviews and assessments; assisted with employee relations,

prescreening, data entry, filing, and digitizing employee records

Pearson Education - Westerville, OH

Test Scorer, 03/2010 - 04/2010

Scored reading and writing portions of standardized tests for grades 8-10

Healthsource of Ohio - Milford, OH

HR Intern/Volunteer Coordinator, 2009

Project Management: Recruited, screened and placed all volunteers for

Healthsource of Ohio's new volunteer program. Successfully managed and expanded

the program to include 40 volunteers in medical offices across three counties

Administrative & HR Duties: Maintained personnel files, performed data entry and

word processing, assisted with EEO, FMLA, and performance reviews, assembled

new hire packages and provided support for employee relations endeavors

Computer Skills: Frequent use of MS Office (Excel, PowerPoint, Word, Outlook)

Target - Cincinnati, OH

Logistics Team Member, 2007-2009

Customer Service & Sales: Assisted customers by locating and providing product

information; Located items in seconds and drove sales by offering suggestions as

to which brands were favorable and why; Organized products in a way that is

appealing to the consumer

Logistics & Inventory: Stocked inventory efficiently in every area of the store;

Back stocked excess inventory

Management: Supervised a group of 4-5 employees and delegated responsibilities

for stocking nearly 50% of the incoming inventory

Education & Training

University of Cincinnati - Cincinnati, OH

Master of Arts (MA) in Human Resources, 2009

Academics: Obtained 3.8 GPA; Classes focused on Business and HR Management and

Strategy

Activities: Active member of SHRM student chapter and GCHRA (Greater Cincinnati

HR Association)

Staffing Experience: Conducted job analysis for a non-profit organization;

developed position descriptions

Hiram College - Hiram, OH

Bachelor of Arts (BA) in Psychology (with honors), 2007

Academics: Classes focused on Psychology, Organizational Development and

Writing.

Honors: Inducted into Psi Chi (National Honor Society of Psychology) and Alpha

Society

Organizational Experience: Conducted scholarly research on realistic job

previews; Taught a training class on analyzing data with SPSS

Additional Skills/Knowledge

Intermediate skill with MS Office (Excel, Word, Outlook, Power Point)

Working experience with Lotus Notes and Lotus Smart Suite

Employment & Labor Laws

Customer Service Experience (5 years)

Management Experience (1 year)

Bilingual - Spanish (written and spoken)

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