Customer Service Engineer
Resume:
Derek Joe Land
Kernersville, North Carolina 27284
abls26@r.postjobfree.com
Objective:
To obtain a position in the IT/Network and Security Management field, utilizing my
education and experience for the benefit of my employer.
Education:
2005-2007 ECPI College of Technology Greensboro, NC
A.A.S. Computer and Information Science
Major: IT/Network and Security Management
2009-2011 ECPI College of Technology Virginia Beach, VA
Pursuing B.S. Business Administration
Major: Business Administration
Skills:
PC Upgrade and Maintenance
Networking Traffic, Management and Routing
Command Line, Windows and UNIX Operating Systems
Windows Server Management
Active Directory, Domain Users and Group
Microsoft Word, Excel and PowerPoint
Typing 55 words per minute
Certifications:
Pursuing Comptia A+
Work Experience:
2008-Present Cerqa Winston Salem, NC
Failure Analysis Engineer
Failure Analysis for Mitac, Flextronics, Wistron and Elite Group Computer
Systems servicing as a contractor for Dell
Provided excellent customer service
2007-2008 SabeRex Group LTD Winston Salem, NC
Failure Analysis Engineer
Failure Analysis for Pegatron and Samsung servicing as a contractor for Dell
Provided excellent customer service
2007-2007 TPS Group Greensboro, NC
IT/Network Intern
Installed Cat5, Cat5E, and Cat 6 cables
Provided excellent customer service
2006-2007 Ham’s Restaurant Kernersville, NC
Server
Handled financial transactions
Provided excellent customer service
Maintained restaurant appearance
2005-2005 Warhall Designs Edmond, OK
Granite Counter top installation
Responsible for general warehouse clean-up
Provided excellent customer service
References Available Upon Request
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