Dianna L. Dunn

abls0n@r.postjobfree.com

*** ******** ***** ****: 757-***-****

Newport News, VA 23605 Cell: 757-***-****

Dedicated customer service representative with 10 years of

experience in retail and telecommunication settings with challenging

position that utilizes the Administrative and Customer Service skills

possessed while offering enthusiasm and energy needed to achieve

superior results, and opportunity for advancement.

Areas of Expertise

Customer Service Satisfaction

Order Fulfillment

Complaint Handling & Resolution

Professional Experience

WEST @ HOME - Newport News, VA 05/10 to

present

Customer Service Representative

Answering incoming calls from customers with GE appliances, to setup an

appointment to have any GE appliances to have diagnostics test or repairs

done.

ROSS STORES - Hampton, VA 10/09 to

01/10

Sales Associate

Greets and responds to all customers in a courteous and friendly manner.

Ensures proper merchandise presentation. Operates cash register in

accordance with policies and procedures. Maintains a clean work area at all

times. Provides customer service according to the Star Service program

guidelines.

APAC CUSTOMER SERVICE, INC. - Newport News, VA

11/05 to 03/09

Customer Service Representative

Answer incoming calls from prospective customers to explain type of service

or product offers providing outstanding customer service. Also receiving

routine telephone calls, clarifying packages locations that have been

shipped out or future delivery information.

FANUEIL GROUP - Newport News, VA 01/04 to

06/04

Toll Billing Representative

Maintaining the bills of customers assisting them with account services,

credits as well as providing processing of payments.

BASS PRO SHOPS - Hampton, VA 08/03 to 01/04

Cashier

Responsible for maintaining high volume productivity of merchandise through

records of sales processed.

ECEC - Columbia, MD 12/02 to

06/03

Data Analyst

Position responsible for information and statistics regarding the

performance of an after school program.

SATURDAY MATH ACADEMY - Columbia, MD 12/02 to

06/03

Tutor

Aiding middle to high school students with basic math, algebra, and

geometry.

WEST TELESERVICES - Hampton, VA 12/99 to

04/01

Customer Service Representative

Representative responsible for processing various incoming and outgoing

sales focused phone calls for assigned clients and program.

Education and Training

MEDICAL CAREERS INSTITUE - Newport News, VA 10/08 to

Present

Medical Administrative Assistant

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