Customer Service Manager

Lauren Baker ***** Bishop Park Drive, Apt ***, Willoughby Hills, 44092

ablrym@r.postjobfree.com • Cellular 216-***-****

Human Resources, Office Manager, Customer Service

Professional Profile

Highly motivated and self starting manager. I excel at multitasking and providing great guest service.

While running my own cash drawer, I am responsible for helping and solving customer issues as well as

increasing the relationship with the bank by uncovering their financial and personal needs and directing

them to the right supervisor.

Experience

Fifth Third Bank, Wickliffe, Oh

Customer Service Representative 2010 to currently

Perform daily office responsibilities, working with the Customer Services Manager, to maintain the

efficient operation of the office

Maintain personally a balancing record that is in line with policy and have the ability to find and correct

outages

Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep

up to date on any changes

Handle consumer and business customer problems with professionalism

Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and

procedures

Consistently meet or exceed sales referrals as set by management

Initiate conversations to uncover customer needs and be capable of effectively referring customers to

business partners

Target, University Heights, Oh

Guest Service/Sales Floor Manager 2008 to 2010

Provide Great Guest Service

Following up with team members

Answering all guest calls and requests in 60 min

Coach and write reviews on performance of my team members

Supervise and follow up on all work being done

Keeping the store in stock

Assist Executive Team Leaders with schedule

Conducting interviews for prospective team members

Banking the cash registers

Giving change when needed

When needed, assisting the cash office specialist with duties

Being available for team members to ask questions and receive direction

Maintain confidentiality in tough situations

Assist with corrective action situations

Great people skills when it comes to motivating and inspiring team members and making

executive decisions when it comes to guests

Excellent multi-tasking skills in regards to giving direction, following up, and being available when

needed

Target, University Heights, Oh 2005 to 2008

Human Resources Team Member

I assist the Executive Team Leader of Human Resources in the hiring process by helping applicants and

provide HR support, including time and attendance processing, compliance, and schedule editing for over

300 team members.

Answered all internal and external telephone calls; taking messages and transferring pages.

Editing and posting the weekly schedule

Processing weekly payroll and tracking attendance

Promptly and courteously being available for all team member's questions

Resolves all paycheck issues; issuing payroll voucher's if need

Receiving, sorting and distributing store mail; processing outbound mail

Receiving, sorting and distributing paychecks

Train new team members.

Giving job applicants the help and direction they need, scheduling interviews and at times, conducting

interviews.

Ordering and storing team operating supplies and office supplies

At times, depending on business needs, I helped on the sales floor and also on the cash register.

Global and willing to learn new skills to work in other areas.

Excellent planning, organizational and numerical skills.

Able to work with confidential information and maintain confidentiality

Diva Carina Bay Resort and Casino, Christiansted, VI 2003 to 2004

Server, Hostess and Busser

When needed, opened and closed down restaurant.

Set up restaurant for service.

Took food and drink orders.

Cleaned tables after customers were done.

Handled all my transactions and other server's transactions.

Able to work the restaurant setting or the banquet setting.

Education

Ashford University 2013

B.A., History

GPA: 3.0. Still attending

Skills

•Type 60 WPM, Extensive Knowledge of computer programs (Word, Excel,PowerPoint)

•Can work independently or in a group.

•Provide great guest service

Salary Requirements

Negotiable

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