Human Resources Quality Assurance

SYLVIA A. DEAN

**** ******** *****, *******, ** *0034

Mobile: 678-***-**** - ******.*******@*****.***

Summary of Qualification

Detailed-oriented resourceful Human Resources Professional, with the

ability to multi-task and complete projects in a timely manner. Experienced

working in a fast-paced environment, demanding strong interpersonal,

technical and organizational skills. Trustworthy, ethical, discreet,

confident and poised with individuals at all levels.

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EXPERIENCE

09/2009 -01/2010 Mercer (Contract) Dallas, TX

PSR

-Process Open Enrollment for over 9 companies (union and non-union)

-Identified, researched and resolved customer issues using several

software applications

-Provided effective and timely resolutions to a range of customer

inquiries

-Completed call logs and reports in Siebel system

02/2009 - 09/2009 Homestead Studio Suites (PT) Plano,

TX

GSR

-Make as well as process Guest reservations

-Process monthly Direct Billing

-Responded to customer inquiries and request in a professional manner

10/08 - 1/23/09 Jackhenry & Associates (contract) Dallas,

TX

Human Resources Specialist

-Processed initial STD request

-Audit monthly 401-k reports for contribution accuracy

-Participated in Open Enrollment 09 rollout

-Reviewed and set-up payroll garnishments

9/07 - 8/1//08 Nissan (Contract) Franklin, TN

CSR-Benefits

-Answered all questions relating to open-enrollment.

-Answer all questions relating to retirement

-Processed all escalated issues between employees and vendors.

-Handled day to day issues between pharmacy and employees.

-Processed all notifications to non-manufacturing and manufacturing

retirees regarding

pass due medical/life and lease car payments

12/05 - 06/07 LifePoint Hospitals, Inc. Brentwood,

TN

HR Coordinator

- Administered stock options plans.

- Reviewed and processed weekly 401-k funding.

- Reviewed and provided resolutions for weekly payroll edits.

- Processed hardship withdrawals for Province 401-k Plan.

- Prepared and distributed New Hire packages

- Analyzed Worker's Compensation cost monthly.

- Prepared 5500 for retirement Plan.

- Assisted with recruiting needs including but not limited to posting

jobs and reviewing resumes.

- Conducted orientation for new hires

2/04- 3/05 Kaplan Higher Education Roswell, GA

HR Coordinator

- Prepared and distributed all open-enrollment correspondence.

- Analyzed issues involving employees and providers

- Processed and maintained COBRA, FMLA and Worker's Compensation

Files.

- Provided recommendations for appeals submitted by employees.

- Resolved all issues related to claims and billing for

employees/vendors.

- Processed all court ordered Child Support Garnishments.

- Prepared and distributed benefits packages for new employees,

- Audited Health Care invoices for accuracy prior to payment.

- Prepared and distributed all information related to open

enrollment.

- Prepared general ledger for monthly close

9/02-02/04 ING Financial Services (Contract) Atlanta,

GA

Employee Services Representative

- Maintained Call Reports for Call Center.

- Monitored calls for quality assurance.

- Responsible for answering benefit and payroll questions for

employee.

02/01-05/02 Seattle's Best Coffee Atlanta,

GA

HR Assistant

- Assisted with the recruitment of new employees at initial interview

stage.

- Reviewed resumes and scheduled interviews.

- Maintained benefit records and documents necessary in establishing

and maintaining employee eligibility.

-Processed all vacation and FMLA leave request.

05/99-01/01 Eltrax Systems, Inc. Smyrna,

GA

HR Generalist

- Implemented new operational polices and procedures.

- Handled accounts payables and receivables for benefits and payroll

department.

- Processed and maintained all COBRA, FMLA and Worker's Compensation

files.

- Reviewed and researched initial letters of appeal to provide

recommendation.

- Developed planned and administered employee benefits including 401-

k.

- Planned and administered employee stock option plan.

- Researched market for cost effective benefits packages.

- Ensured compliance with federal and state tax requirements.

- Prepared and distributed all correspondence relating to open

enrollment.

SOFTWARE SKILLS

PowerPoint, MS Access, ADP Payroll, People Soft 8.8, Report-Smith,

Access Desktop, Siebel - Intermediate

MS Word, MS Excel, MS Outlook, Lotus Notes - Proficient

EDUCATION

University of MS

Preparing for CEBS Certification

National CASA Certification

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