Customer Service Sales

Cynthia Sigala

209-***-**** - ablrx4@r.postjobfree.com

SUMMARY

. Well organized, pro-active self-starter with excellent process

improvement skills.

. Excellent ability to quickly comprehend new technologies and

methodologies.

. Highly skilled multi-tasker

. Proven track record in problem solving and good attention to details.

. Demonstrates strong interpersonal communication skills.

PROFESSIONAL EXPERIENCE

BAE Systems, San Jose, CA April

2008 - June 2010

Configuration Data Management (CDM) Support Specialist III

. Schedule / Prepare and Facilitate the Weekly Change Review Board

Meetings to manage document version control for production release.

. Provide meeting minutes to all CCB board members and engineers.

. Maintain/evaluate configuration reviews on all engineering change orders

and drawings. This ensures accuracy of change for production

implementations.

. Supervise document control processes for drawing numbers, release parts

and changes (hardware/software).

. Maintain Configuration Management Database inventories for released

parts precision.

. Administer BOM (Bill of Materials) ad-hoc, weekly, monthly reports for a

Team of 600 Engineers.

California Fruit and Tomato Kitchens, Modesto, CA

June 1998- April 2008

Bid Sales Manager / Customer Service Representative

. Maintain USDA bid product and label inventories to establish product

availability for shipments.

. Maintain USDA dispatch and shipping arrangements for on time delivery.

. Manage the Accura System for processing orders, customer credits and

daily billing.

. Manage relations between Sales, Accounting, Logistics and Production

Team for sales opportunities, while reporting on current product

availabilities.

. Administer safety audits to meet FDA regulations/audits.

. Good Manufacturing Practices Coordinator, complete GMP audits and

training.

Dade Behring Company, San Jose, CA May 1997-

June 1998

Customer Service Rep

. Nationwide customer interface for Dade Behring which covered the

domestic US.

. Facilitate tech support communications to manage outstanding customer

issues.

. Facilitate the SAP- Systems, Applications and Product System to

maintain product shipments and product.

EDUCATION HISTORY

San Jose City College, San Jose, CA

AA, Dental Assisting and Computer Science, Deans List

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