Customer Service Medical
Resume:
Susan
Objective
Richardson
Apartment 11
Fayetteville, North Carolina
28303
ablrwu@r.postjobfree.com
su.edu
I intend to use my professional expertise in this field along with my
knowledge, towards expanding the customer base of the
organization, apart from ensuring optimum customer satisfaction for
the existing customers. I seek to offer my salesmanship skills, along
with my extensive experience in the field, towards the performance of
my duties and consequently towards the growth of the Organization.
Work Experience
Cashier and Guest Service Rep.
11/2009-present Target Corporation, Fayetteville, North Carolina
• Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer,
maintaining outstanding standards, solid product knowledge and all other
aspects of customer service.
• Tender sales transactions accurately, following company procedures and
policies: scanning, bagging, and deactivating all merchandise.
o Acknowledge, greet, and thank all customers.
Caregiver and Floater
6/2006 - 1/2007 Burns Childcare and Pre-School Center, Fayetteville, NC
Nurtured and cared for children who had not yet entered formal schooling.\
Supervised older children before and after school
Was responsible for developing curriculums for children from the age of 3-5.Cared
for special needs children and helped improvise learning skills that suited the child
Responsible for keeping logging sheets of children's care each day
Teacher Assitant
9/2004 - 6/2005 Cumberland County Schools, Fayetteville, North Carolina
Assisted elementary school teachers grades K-5 with the list of duties:
Helped supervise extra-curricular and after-school activities
Assisted teachers with attending meetings, seminars and professional development
sessions
Identified children's individual and collective learning needs
Assisted with planning and delivering instruction based on student learning needs
Provided a stimulating learning environment in which each child can experience
growth and develop to potential
Helped students learn appropriate knowledge, skills and attitudes
Used various assessment tools to evaluate and communicate student progress.
Student Intern
5/2002 - 8/2003 Southeastern Regional Medical Center, Fayetteville, North Carolina
Assisted Lead Clerical Coordinator on developing patient charts
Prepared patient charts and delivered charts attained with patients blood work and
vital signs.
Provided specific information on insurance plans, billing, and provisions for
participants, as well as make changes to member's accounts.
Delivered patients charts to their assigned designations for specific doctors
Customer Service Specialist
5/2001 - 8/2002 Modus Media International, Raleigh, North Carolina
Handled incoming calls for Compaq Computer Corporation.Primary contact for all
client servicing needs including execution of transactions, providing account
information.
Tracked packages while in air or on ground and provide info on delays due to
prevailing weather conditions.
Education
1/2007 - 5/2008 Fayetteville Technical Community College, Fayetteville, NC
Associate Degree
Received an Associate degree in Biology.
8/2006 - 5/2008 Campbell University, Buies Creek, North Carolina
Some College Coursework Completed
Major: Pharmaceutical Science Minor in Biological Sciences
8/2002 - 12/2006 Fayetteville State University, Fayetteville, North Carolina
Some College Coursework Completed
Minor in Medical Technology. Excellent skills in cellular biology (GPA=4.0) in this
class. Excellent interposonal skills. Great computer skills. Trained in microsoft
excel, spreadsheet, powerpoint and word. Familiar with operating laboratory tools.
I am a captured listener and fast learner.
Affiliations
8/2002 - 5/2003 College of Humanity And Social Sciences
Secretary
1/1992 - 8/1994 Southeastern Regional Medical Center
Junior Volunteer
Skills
Skill Name Skill Level Last Used/Experience
Captured Listener Expert Currently used/20
Communicating Skills Expert Currently used/22
Computer Software Expert Currently used/7
Hospice Skills Expert Currently used/7
Interpsersonal Leadership Expert Currently used/5
Laboratory Equipment Expert Currently used/4
Microsoft Word, Windows, Excel Expert Currently used/19
Languages
English (Fluent - Wide Knowledge)
References
Reference Name Phone Email Type
Alice G.Richardson 910-***-**** Professional
Dr.Meredith Rosser 910-***-**** ablrwu@r.postjobfree.com Professional
Additional Info
Attended Breast Cancer Seminars, Type I and Type II Diabetes Seminars. Have
special training in dealing with chemicals, and bateria. Experienced in handling
scientific laboratory tools. My minor is in Medical Technology because I am intrigued
with working with blood cells and learning how they and other proteins function
together.
Contact this candidate