YVETTE HOGAN

**** ******* **. #**

Raleigh, NC **603

919-***-****

SUMMARY

More than 15 years experience including Office Manager. Served as a multi-

line phone system operator and receptionist routing incoming and internal

calls for as many as several thousand employees and up to a hundred

departments on as many as 24 phone lines. Possess excellent people skills,

pleasant phone voice, excellent communication skills, very organized and

general office skills.

EXPERIENCE

Appointment Setter for Advantage Medicare

12/06 - Present

Patton General Contracting, Morrisville, NC 3/02 - 6/06

Telemarketing Manager

Manager of Call Center responsible for more than 10 employees. Call

homeowners to schedule maintenance/upgrades to homes including siding and

replacement windows. Hire/train/fire employees. Use MS Word to compile

daily, weekly and monthly reports. Compile daily Do-Not-Call list and

Territory list. Prepare weekly payroll. Telemarketing Manager of the Year

in 2002 and 2004. Appointment Setter of the year in 2002. Sold over 5 of

the 7.5 million dollars in sales from 2002 thru 2004.

Gold's Gym Aerobics & Fitness, Cary, NC 12/01 - 2/02

Telemarketing Appointment Setter

Called leads to schedule workout with Personal Trainer. Confirmed

appointments. Called customers to schedule membership renewals.

Rainbow Marketing, Atlanta, GA 10/01-12/01

Telemarketing Appointment Setter

Set appointments for chiropractors by calling accident victims.

First Health of the Carolinas, Pinehurst, NC 4/97 -

6/00

Switchboard Operator

Answered incoming and internal calls and routed to patient's room, doctors,

nursing stations and departments. Paged codes and paged doctors.

Sandhills Community College, Southern Pines, NC 8/95 - 3/97

PBX Receptionist

Greeted clients and students. Answered calls and routed to departments on

campus. Filled out parking tickets that were served by campus police and

filed. Paged emergency call and 911. Called previously enrolled students

to encourage re-enrollment for graduation.

Wake Medical Center, Raleigh, NC 4/90 - 7-95

Switchboard Operator

Answered incoming and internal calls and route to rooms, doctors, nursing

stations and departments, paged codes and doctors using a Rolm Computerized

Switchboard system.

IBM Tascor, RTP, NC 6/91 - 11/93

Switchboard Operator

Answered incoming calls and directed to departments or individuals.

Monarch Foods, Raleigh, NC 4/86 - 6/91

Receptionist/Switchboard Operator

Greeted clients and answered more than 200 calls per hour. Took messages

for employees, paged almost 300 employees on site and beeped 50 salesmen

out in the field.

First Union, Raleigh, NC 7/85 - 4/86

PBX Switchboard Operator

Answered incoming calls and routed to departments/divisions and several

thousand employees.

First Federal Bank, Raleigh, NC 2/83 - 7/85

Receptionist/Switchboard Operator

Answered incoming calls and routed to departments and employees for 10

local branches.

Marriott Hotel, Raleigh, NC 1/81 - 1/84

Switchboard Operator

Answered calls and routed to rooms and departments. Paged emergencies.

Pinehurst Country Club and Hotel, Pinehurst, NC 6/78 - 1/81

PBX Manager

Supervised 10 operators and 5 switchboards. Moved and reassigned phone

lines and phone numbers for the club, hotel, resort and general offices.

REFERENCES:

Smokey Norris Melissa Strickland Shirley Brandon

800-***-**** ext. 4158 919-***-**** 770-***-****

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