Customer Service Sales

Donna J Smith

**** ***** ***** ******* *** *

Warm Springs, GA, 31830

Home Phone 770-***-****

Email **************@*******.***

O B J E C T I V E

Seeking opportunities within an organization where expertise in

achieving profit oriented results would be valuable. To work in a

challenging position that would assist your company in experience and

qualifications. To obtain position that offers a challenge and career

opportunity.

S U M M A R Y

I am enthusiastic, dependable, and high energy individual who can excel

in multiple positions and coordinate challenges as needed. Highly

motivated and effective performance in all areas of Business and working

with handicaps . Devoted learner, insatiable appetite to gain and apply

new knowledge. I work well under pressure and to gain business sense

through everyday experience.

W O R K H I S T O R Y

Seneca Cayuga ARC 2008 2010

Van Aide Transportation

Provides general supervision for program participants on designated transportation

routes.

Minimum Qualifications: High school diploma or GED.

Hours: 7 am to 10 am and 1:30 pm to 4:30 pm

Reason for leaving : I moved to GA. due to divorce

Seneca Cayuga ARC 2003

2008

Day Hab Specialist, Part Time

(Seneca)

Assists in the development of community based volunteer and on site activities.

Encourages and guides consumers while promoting development of independence,

interest, and choice. Worked with feeding and projects and other needs

Minimum Qualifications: High school diploma. Experience in working with people

with developmental disabilities preferred.

Hours: Monday Friday 9:30am 1:30pm (subject to change)

Reason for leaving : I moved to Transportation

Seneca Cayuga ARC 2005

2006

Relief Community Services

Assistant Community Services

Provides individualized services to consumers, enhancing and enabling independent

living and community inclusion. Provides a variety of supports promoting family

unity. Bathing, feeding and putting them to bed

Minimum Qualifications: High school diploma or GED. One year of experience in

Human Services preferred. Valid NYS Driver's License.

Hours: Variable, as needed

Reason for Leaving : I went to Transportation and could not work the hours & son

pasted away

Vitamin World Retail 2003 2004

Third Key Holder

Provided responsible for open and close of the store as per company procedures.

Delivers sales to ensure company sales goals. Offer high level of customer service

skills. Performed daily activities of operating a specialty retail store. And maintain

visual merchandising standards. Protects assets of cash, inventory, and deposits .

Bring positive recognition to company.

Visiting nurse of the finger Lakes 2003 2002

Certified Nurses Assistant

Provided quality patient care to residents and patients and carry out the individual

care plan assigned by direct supervisor who is the registered nurse on duty or the

licensed practical nurse. Responsible in part about the patient’s physical, mental

and social well being. contribute to the care planning process with assistance with

bathing, feeding, general personal hygiene, toileting and incontinent care and other

needs pertaining to the individual care plan. Also be in charge of the maintenance

and cleanliness of his patient’s environment. I then went to night school for a (LPN)

1 year refresher program with this company LPN Worked 1 year with this

company . 2002 2003

Bon Worth 2003

2000

Assistant Manger

Retail Assistant Manager

responsible for overseeing all the goods and services provided by the store. Also

include recruiting, training, developing and motivating your employees, providing

excellent customer service, and implementing corporate strategies and developing

sales ideas. Deposit morning and night if need, mainly night.. Shipping and

receiving. Provided responsible for open and close of the store as per company .

Delivers sales to ensure company sales goals. Scheduling employees. Put out

displays, sale promotions and items to stores as store plans.

Crafty Creation 1997 2000

Owner

Craft supply store to with I operated it . I did all tax dedications, cash flow.

Ordering for customer on craft items that they needed, stock cash deposit.

Leather Loft 1997 2000

3 key manager

Provided responsible for open and close of the store as per company

procedures. Delivers sales to ensure company sales goals. Offer high level of

customer service skills. Performed daily activities of operating a specialty retail

store. And maintain visual merchandising standards. Protects assets of cash,

inventory, and deposits Bring positive recognition to company. I did cash flow and

scheduling, Went to Maine to train other 3 key holder, Leather Loft closed.

Ames Department Store 1995 1997

Shipping and Receiving

The position ensures that day to day shipping and receiving

operation meets or exceeds customer expectations and Company

goals. I made sure orders were what store ordered. Goals

encompass achieving shipping performance level, inventory

accuracy, reducing costs, obtaining efficiency improvements,

reducing freight expenses and participating in strategic planning to

improve the overall operation. I did do cashier and lay away

department when needed. The store did close

Libby’s Canning Factory 1984 1995

Shipping / Receiving Manager

Handle all product flow and quality assurance of canning merchandise, for Labeling

all incoming production as well as shipping. Quality assurance of product

information and shipment of all out bound production to be shipped to stores.

Coordinate communication and logistics with internal teams and employee under

me. Willingness to participate in all responsibilities of production team in addition

to higher up. I also had to order and keep track of all production coming into

shipping department .I did at times walk out to other part of factory to detail bar

codes on cans and boxes.

E D U C A T I O N

High School Diploma Graduated from Midlakes High School New York 1982

FLCC for small business Management 1994

NSOFL Nursing school of the finger lakes 1990 1993

National Fire and safety courses( Waterloo Fire Company) 2008 2010

I N T E R E S T S & A C T I V I T I E S

Suicide prevention program and drug free “say no to drugs”

Worked with special need children and adults

Had a handicap child and mother of suicide son.

worked with customer service and money management

I have high computer skill and some typing, know all computer software

Microsoft Power point viewer. I have built my own computer to my fitting an use.

Learning new and exciting things in life.

I was a fire fighter as needed.

• L I C E N S E S & C E R T I F I C A T E S

• Certification CPR in New York

Certification of safety and precaution

Certification of proactive

Certification Dance Instructor ages 10 16 years of age

Licenses LPN in New York not valid In State of Georgia( due to not practicing in

10 years .

CDL Permit in state of New York I an work on it here in state of Georgia

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