Customer Service Manager

Natalie Cotton

**** ******* **** #** ******, AL *6608

Cell: 251-***-**** ? **.*.******@*****.***

Dear Sir or Madam:

I am interested in a position with your company where my experience is

beneficial. I am a graduate of Mississippi University for Women. After

taking the exit exam, I will have my Masters of Art in Biblical Studies

(with an emphasis in Christian Education) from Selma University. I have a

Bachelors of Science Degree in Communications, emphasizing Journalism and

an English minor. I am enclosing my resume as the first step in exploring

the possibility of employment with your company.

My ministerial experience includes the development and planning of yearly

prayer retreats with The International Prayer Ministry as well as weekly

prayer ministries at Franklin Street Baptist Church. As a

lecturer/conductor of weekly bible studies and other Christian Education

programs, I do traveling with my mother and father to assist them with

their own ministerial endeavors. I develop and design programs for several

churches, universities, businesses and a multitude of workshops and

benefits. I have countless independent ministries that I perform in

hospitals, community centers and any place God gives me the opportunity to

do His will.

My occupational experience includes Billing Representative at Global

Tel*Link as well as Office Manager at A&B Contracting. In addition, I've

served as Sales Representative and Management Support at AT&T Wireless. For

3 years, I served as Office Manager to Baheth Environmental Scientists

and Consultants in Mobile, Alabama. I continue to work with Dr. Baheth (via

his satellite offices) on various duties as needed.

I maintain a focus on quality with the integrity to work hard using my

combination of practical work skills, strong academics and solid

educational experiences. I am confident that I will make an immediate

contribution to your company.

Thank you for reviewing my credentials. When it is convenient for you, I

would love to set up a time to interview with you personally. Please feel

free to contact me by cell phone 251-***-****), e-mail

(**.*.******@*****.***), or mail. Again, thank you for your consideration.

Sincerely,

Natalie Cotton

Objective

. To obtain a position with your company, employing my academic skills and

occupational experience.

Education

. Mississippi University for Women, Columbus, Mississippi

B.S. Communications/ Journalism emphasis & English minor, May 2001

. Selma University, Selma, Alabama

M.A. Biblical Studies/ Christian Education emphasis

Occupational Experience

Global Tel*Link

Mobile, Alabama

Team Support Representative June 2006 to September 2008

. Oversaw customer service representatives with billing inquiries

pertaining to collect inmate calls

. Educated customers on the services offered by Global Tel*Link

. Assisted management with orders and processing

. Performed and trained customer service representatives with

troubleshooting techniques and/or work orders for customer satisfaction

. Familiarized new representatives with our systems, software, policies and

procedures

A&B Contracting, Inc.

Mobile, Alabama

Office Manager October 2005 to June 2006

. Performed bookkeeping and accounts payable

. Prepared W-2 and other tax forms

. Designed invoices, brochures and proposals

. Set up a filing system for owners' future use and developed daily

strategies to better serve business goals

. Assisted estimators with clientele and set up appointments

. Provided executive assistance to the owners of the company

. Maintained constant contact with roofing crews for new assignments and

status of work

. Assisted with the development of bids and proposals on contracts

Cingular Wireless, LLC

Ocean Springs, Mississippi

Management Support January 2003 to Sept 2004

. Assisted external customers with routine requests, questions and concerns

through research and resolution

. Oversaw credit/collections/activations and revenue management

. Sold wireless services, corresponding products and enhanced services

. Assisted customer service representatives with billing issues/inquiries

and questions

. Accepted escalated calls from customer service representatives dealing

with unresolved customer issues

. Supervised staff involved in customer retention, fraud,

credit/collections/ activations, revenue management and roaming

. Worked closely with managers and staff to assess and meet customer

service goals

. Served as resource to others employees in complex problem resolution

Retail Sales Consultant

. Assisted new and existing customers with the purchase of wireless service

and equipment

. Performed administrative tasks including store merchandising, inventory

maintenance, sales quota & cash handling

. Drove revenue by communicating the benefits of products, services,

features, rate plans and special offers to new and existing customers as

appropriate

Baheth Environmental Scientists & Consultants

Mobile, Alabama

Office Manager January 2000 August 2003

. Coordinated scheduling of projects, meetings and travel

. Established and maintained compliance posters for the company

. Developed environmental documents, reports, and graphs

. Created computer graphics including advertisements and promotional

brochures

. Write and sent press releases/advertisements to the appropriate medium

. Mediated between news and environmental arenas; disseminate all public

statements made on behalf of Baheth Environmental Scientists &

Consultants

. Informed customers of our services

. Maintained customer service relationship with clientele

. Performed some clerical duties as well as initiate interview process for

potential employees

Mobile Area Water & Sewer System

Mobile, Alabama

Public Affairs Prot g May 1998/99 to August 1998/99

. Assisted in writing, editing, and disseminating news releases, features,

and photographs for print and broadcast media representatives

. Developed, edited and disseminated information concerning the MAWSS

mission and responsibilities to the local community

. Maintained working relationship with local, regional, and state

organizations, news affiliations, and groups

. Served on the Emergency Management Team

Skills

. Microsoft Windows & Microsoft Office

. 1 years Public Relations experience

. Four years clerical/administrative experience

. 85 typed words per minute

References

. Available upon request

Natalie Cotton

4031 Airport Blvd Apt #26

Mobile, Alabama 36608

Cell: 251-***-****

**.*.******@*****.***

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