Manager Customer Service
Resume:
Agnieszka (Aga Krason)
Forest Lake, Mn 55025
******.***@*****.***
SUMMARY OF QUALIFICATIONS
Three years' management experience.
Over 5 years' experience in handling administrative duties.
Eight years' experience teaching English as a foreign language.
Extensive experience in sales, customer service, hiring, scheduling,
marketing, payroll and training.
Computer and Internet literate
EDUCATION
M.A. In Finance Management, May 2005
Master thesis on bank collaterals.
Degree received from the Economics and Management Department of
Szczecin University, Poland
SKILLS and COMPETENCES
Leadership Skills: Managed a school with over 400 students and 20
staff members.
Intercultural Skills: Worked with and taught individuals from
countries all over Europe and North America.
Team Work: In addition to having worked as part of a team at a large
language school, I have played team sports my whole life. I enjoy
working with and for other people.
Other: excellent computer skills, ability to work in fast-paced
environments and multi-task, positive attitude, very good
organizational skills, creativity, great ability to set and meet
deadlines.
RELEVANT EXPERIENCE
Bank Teller, November 2009 - Present
Wells Fargo, Roseville, MN
- Ran deposit and check transactions, money transfers, issued money
orders/bank checks.
- Responsible for drawer balancing.
- Helped in general store operations outside the teller line.
- Profiled customers and recommended products based on their needs.
- Solved customer related issues and worked closely with personal
bankers to resolve any problems occurring behind the teller line.
Language School Branch Manager, September 2006 - June 2008
Top English School, Branch of Szczecin, Poland
Top English School is a company based in Poland with a chain of over
30 schools. The schools cater to a wide variety of students seeking
proficiency in English as a second language.
- Supervised student enrollment.
- Organized classroom groups based on proficiency level.
- Hired staff and teachers and provided appropriate training.
- Periodically reviewed staff and teacher performance.
- Made sure the schools mission and values were implemented by staff
and highly respected.
- Organized classroom groups based on proficiency level.
- Scheduled weekly hours for all staff and teachers.
- Supervised students and monitored their progress.
- Wrote contracts with companies desiring on-site English training
for their employees.
- Operated the school's database.
- Was responsible for invoicing, billing, marketing, and payroll.
- Implemented new procedures and regulations and took part in the
preparation of some documents. - Proofread and prepared training
materials.
- Communicated with the chain's headquarters and other branches in
the area.
- Trained the new manager who took over when I decided to immigrate
to America
English as a Foreign Language Teacher, November 2001 - August 2006
Top English School, Branch of Szczecin, Poland
- Taught classes of 10-15 students, all age groups and skill levels.
- Wrote custom lesson plans for advanced groups.
- Worked off of course book lessons for normal groups.
- Prepared advanced students for proficiency examinations.
- Assisted school manager with hiring and training processes.
Assistant Manager, July 2005 - March 2006
Meritum, Szczecin, Poland
Meritum is a privately owned business providing language services in
three areas: foreign language teaching, certified translating, and
Internet book sales.
- Ran the business's Internet bookshop - received orders, wrote
invoices, and packed books.
- Employed teachers and compiled their monthly reports.
- Received translation orders and assigned work to certified
translators.
- Took calls, checked translations for completeness and basic
mistakes, responded to e-mails, and handled other general office
work.
REFERENCES
Pawel Majtyka - Owner of Top English School, Poland:
*.*******@**********.***.**;
011-**-***-*** 291
Anna Szotta - Manager of Top English School Szczecin Branch 2:
*.******@**********.***.**
011-**-***-*** 512
Agata Kania - Owner of Meritum : *****@*********.** 011-**-***-*** 303
Gordon Byzewski - Service Manager at Wells Fargo, Roseville Branch 612 559
4195
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