Customer Service Data Entry

Shenair Favorite

(Cell) 504-***-**** ( ablrrw@r.postjobfree.com

Qualifications Profile

Highly skilled and driven professional with vast and diverse experience in

Loan Originating, Loan Processing, and Banking with track record of

excellence in customer service and retention. Additional skills in Clerical

and Administrative functions. Recognized for high degree of accuracy while

remaining ahead of schedule, and ability to quickly learn new concepts and

systems.

> Strong customer-relations, rapport building, and communication skills.

> Demonstrated capacity to efficiently plan and select work activities

according to priorities, workload, and timelines; proven strength in

managing multiple tasks/projects simultaneously.

> In-depth skills handling broad range of clerical/administrative

functions; filing, managing incoming and outgoing phone traffic,

responding to customer inquiries, faxing, copying, and coordinating

work across departments.

> Outstanding cross-level and cross-functional verbal and written

communication skills complemented by extensive experience in customer

service.

> Solid analytical skills with ability to perform mathematical

calculations.

> Record of spearheading and implementing new techniques and systems,

streamlining operations, and increasing client referrals and new

business development.

> Take pride in solid problem-solving skills, tenacity, and follow-

through; seeing projects and challenges to successful completion on

time.

> Self-motivated team player thriving in fast-paced environments.

> Proficient in Microsoft Word, Excel, and Outlook; Calyx Point;

Internet research. 10-key data entry.

Professional Experience

Capital One Bank, New Orleans, LA (2006 to

2010)

Currency Transaction Report Specialist (2008 to 2010)

Responsibilities included transactional analysis to determine if suspicious

activity exists as defined by the Bank Secrecy Act.

. Conducted in-depth analysis into customer activity to verify cash

transactions, possible structuring, and money laundering.

. Reviewed and researched daily applicable reports created by the

Atchley System related to customers transactions.

. Provided assistance to branch personnel with policy and procedures of

reporting large currency reports and monetary instruments.

. Accurately filed Large Currency Reports to the IRS in timely manner

and maintaining compliance.

Adjustments Clerk (2007 to 2008)

Research and resolve missing and extra items received from Proof and

Transit departments.

. Performed relevant research for the resolution of any customer and

banking office inquires in a timely manner.

. Reconciles the exchange for Clearings, Corresondent Bank Items, In-

Clearings Settlement, and proof suspense general ledger accounts. Use

of Vector 4 and ASI system.

. Maintained daily work in an orderly fashion and compliance with

regulations and department standards.

Bank Teller (2006 to 2007)

Conducted all credit and debit transactions in teller and drive-thru

window.

. Assisted customers daily with account inquiries.

. Responsible for cash funds, balancing daily transactions, receive and

disburse cash to customers.

. Required to keep proper cash supply on hand and prepare daily work

forms in accordance with standard bank procedures.

Maximum Mortgage, Gretna, LA (2003 to 2009)

LOAN ORIGINATOR (2003 TO 2007)

Hired and promoted to manage loan origination process at 20-employee

Mortgage Company. Focus on obtaining loans for potential homeowners.

. Communicate with underwriters, present clients with different loan

programs and inform them of loan status, coordinate loan application

for submission to underwriters.

. Additional tasks include writing letters of explanation, analyzing

credit reports, advertising to obtain new business, and obtaining all

necessary client information to start the loan process.

Loan Processor / Receptionist (2003-2005)

Hired to handle both Loan Processing and Receptionist tasks. Processed FHA,

VA, Subprime, and Conventional loans. Tasks included evaluating loan

documentation and clearing conditions, communicating extensively with Loan

Officers and borrowers, assuming primary responsibility for receipt of file

for submission to lender.

. Reviewed loan contracts for proper documentation, buying authority,

and compliance.

. Updated system with required information for held contracts, and

maintained dealer follow-up on held contracts.

. Assisted dealership in obtaining correct funding notices and reserve

amounts.

. Receptionist functions encompassed answering multiple phone lines,

forwarding calls, and scheduling appointments.

Education & Training

Associate of Science in Computer Technology

Delgado Community College - New Orleans, LA

Coursework: FHA loans

Michael Gurley Educational Services - Baton Rouge, LA

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