Ruy Quang Nguyen

**** ******** ******

Fairfield, California 94533

Mobile: 714-***-****

Email: ablrre@r.postjobfree.com

OBJECTIVE: Seeking a position in computer applications and networks,

utilizing my skills, and training in a growing organization with an

opportunity for advancement.

SUMMARY OF QUALIFICATIONS

1. MCSE & MCDBA certified.

2. Recently completed Cisco Networking Academy program.

3. Over 15 years of hands-on experience in networking, systems

implementations (integration & configurations), and troubleshooting

software/hardware.

4. Healthcare & property/mortgage management industry experience.

5. Excellent in interpersonal communication and customer service.

6. Strong documentation abilities, organizational, analytical, and problem

solving skills.

7. Willing to learn and adapt to a fast-paced, team playing environment.

TECHNICAL SKILLS

. Setup, configure, and install Routers, Access Points, Switches

. Citrix, Terminal Servers & Rapport Administration

. Setup, configure, and install Windows NT, 2000, 2003, & Netware servers,

Email Filtering, Spam Administration, Help Desk system, Video

Conferencing, VPN, and T1

. MS Exchange Servers & Outlook

. Microsoft: Office; Win98; NT; Win 2000; XP; Vista; Win 7; Mac OS

. ArcServe 6.6; Seagate Backup Exec. 8.6 & 9.1; St. Bernard (OFM);

Netshield 4.11

. Novell NetWare 4.12 & 5/ GroupWise 4.1 & 5.5/ BorderManager 3.5

WORK HISTORY

06/10 - present Systems & Technology Lab Analyst (Contract): Hewlett

Packard,

Roseville, CA

. Automate, enhance and maintain the test processes & tools

and provide support to development engineers on test related

issues.

. Test HP blade servers hardware (memory/SAS hard drives),

firmware, and software processes.

. Install, troubleshoot, test various OS (Windows, Linux

RedHat, HP-UX, HP OpenVMS) on HP blade servers.

. Demonstrated ability to work with software and hardware R&D

teams to diagnose interaction problems between hardware and

software components.

. Responsible for product specific test process development,

verification of process and quality of process - (unit,

regression testing), filing and managing issues with defect

tracking tool.

11/09 - 02/10 Desk Side Support (Contract): FOX Entertainment Studio,

Century City, CA

. Use imaging tool for creating and deploying images (includes

packaged applications) in a corporate environment of 4,000

users.

. Assist in managing and monitoring the Remedy ticket queues

to ensure SLAs are met.

. Troubleshoot, repair, and resolve PC/ MAC, laptops,

printers, Windows XP/Vista/Win 7/Mac OS, other peripherals

hardware, departmental software, MS applications and network

essentials, and LAN connectivity problems using documented

procedures and checklists.

. Utilize SMS and Remedy ticketing system for remote

management, trouble shooting, and call logging to provide

clear and concise resolution details in Remedy.

. Enforce information security as well as desktop standard

policies regarding computer hardware and software

operations.

. Experience with PC virus eradication and spyware removal.

. Install, configure, and upgrade all hardware/ software while

ensuring optimal computer systems performance.

. Assist with administrative duties such as organizing and

maintaining inventories of parts, software licenses,

supplies, tools, and Policy & Procedure manuals.

. Recommend policies and procedures for equipment maintenance,

hardware configuration and installation.

06/08 - 11/09 IT Consultant: Lotus Dental, Optical Image, Thomas Besley

M.D.,

Super Dollar Plus, etc., Orange County, CA

. Provide technical support to clients on operational or

maintenance aspects of system equipments.

. Apply diagnostic techniques to identify problems,

investigate causes, and recommend solutions.

. System integration, configurations, and implementation for

small business.

. Setup, configure, and install peer-to-peer/ small LAN for

business clients.

. Data and software migration and upgrade.

12/05 - 02/08 Implementation Specialist\ Systems Support: HPMI, Newport

Beach, CA

. Provided the maintenance, support and enhancement of Local

Area Networks on and off-site in an enterprise managing more

than 400 nodes.

. Assist in the evaluation, testing and recommendation of new

hardware and software.

. Create and deploy images using BartPE, Ghost, and System-

Prep.

. Executing, monitoring and completing assigned tasks on

multiple computer systems and platforms at remote medical

practice sites.

. Participated in on-call rotation for off-hours critical

support.

. Responsible for projects documentations and develop

procedures for routine administration.

. Work independently to coordinate and complete projects as

assigned within specifications and schedule.

. Coordinate the evaluation of new hardware and software,

including making recommendations and reporting results to IT

manager.

. Resolved NextGen daily technical problems, analyze, improve,

and recommend solutions to applications, hardware, and

network infrastructure.

. Configured and installed wireless access point and routers.

. Contributed in implementing Rapport Server to administer,

image, and deploy Citrix Thin Clients.

. Provide LAN Administration functions including: adding and

deleting users; creating and maintaining trustee

assignments; monitoring and maintaining intruder lock outs;

performing print management functions.

. Citrix, terminal servers, network login accounts, and group

policy administration using Active Directory and User

Manager.

05/03 - 01/05 Senior Technical Support Analyst: St. Jude Medical

Center, Fullerton, CA

. Assisted in configuring, upgrading, unracking & racking

Cisco switches.

. Implement, administer, and manage Citrix Thin Clients using

Rapport.

. Utilize HP JetAdmin to install, configure, and manage

printer servers and support print queues.

. Responsible for working problem tickets using Remedy---

troubleshooting applications (Meditech HIS), OS, and

networking issues.

. Configured, troubleshoot, and imaged PC and laptops.

. Team leader in Citrix Thin Client Terminal and PC deployment

using Powerquest Drive Image Pro, Norton Ghost, and System-

Prep.

. Windows 2K/XP OS upgrade in a hospital environment with

2500+ users.

03/00 - 05/03 IT Coordinator: CWS Capital Partners, Newport Beach, CA

. Project leadership involving in Helpdesk solution

implementation, Email Filtering, Video Conferencing, and

servers implementations, and T1 conversion.

. Provided a professional IT relationship in the regional area

to assist capital operations, accounting, and administrative

personnel with their hardware, software, and training needs

in the IS arena (servers, workstations, printers,

peripherals, WAN, telephones, internet, web site, and all

forms of electronic transfer or information).

. Assisted all management in the implementation of new IT

conversion systems and upgrades of hardware and software.

. Developed procedural manuals for internal administration and

users guides for departmental software.

. Performed and troubleshoot daily Arcserve backup DLT tapes.

. Maintained network users' accounts, Exchange email system,

systems documentation, and software licensing control.

. Interfaced with complete IT department to assure uniformity

of the systems approach throughout the company.

. Provided evidence of hardware failures, software issues, and

security breaches to the IT Director.

. Produced activity reports for management on training,

troubleshooting calls, implementations, etc.

. Performed needs assessment in the local area and made

equipment/software recommendations to managers.

08/97 - 03/00 Desktop Support: Hoag Hospital, Newport Beach, CA

. Installed and configured print servers, administer login

accounts

. Troubleshoot NetWare 4.1 & 5, NDS, Zenworks, (TCP/IP, IPX,

Netware IP and CMD protocols)

. Excellent in resolving LAN connectivity issues in a variety

of networking platforms (ethernet, token ring, fiber optic).

. Implementation and design of standard images with Symantec

Ghost.

. Resolved daily trouble tickets using Remedy.

EDUCATION

05/96 - 01/97 Coleman College--- La Mesa, San Diego

Associate of Science Degree: emphasis in Computer Applications and

Networks

09/92 - 06/95 University of California, Irvine

Biological Science Major: emphasis in Pre-

Pharmacy

08/90 - 06/92 Grossmont College--- El Cajon, San Diego

General Education: transfer to University of

California, Irvine

(Biological Science major)

References are available upon request.

Contact this candidate