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Customer Service Manager

Location:
San Juan, TX, 78589
Posted:
August 26, 2010

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Resume:

Denise Pedraza

*** *. *** ( San Juan, TX ***** ( 956-***-**** (

ablrr9@r.postjobfree.com

Career Objective

Marketing / Public Relations / Strategic Positioning

To secure a challenging opportunity in the pharmaceutical industry that

will not only

allow me to use my talent and experience, but also allow me to grow and

excel in a

competitive environment with unlimited potential.

Education & Credentials

Bachelor of Arts Degree, Communication

The University of Texas- Pan American, Edinburg, TX

Major: Communication Concentration: Public Relations/Advertising

Professional Experience

PROVIDER RELATIONS REPRESENTATIVE, 2009-present

Texas HealthSpring, Harlingen, TX

Responsible for proactively building solid relationships with new and

existing providers within health plan network. Coordinates and

facilitates communication between health plan and physicians to achieve

growth and business objectives within designated territories'. Represents

Valley Network Operations Department in claims resolution meetings and

supports administrator in identifying revenue improvement initiatives.

STORE MANAGER, 2007-2009

Pickles & Ice Cream Maternity Apparel, McAllen, TX

In charge of daily store operations which duties include but not limited

to daily sales reports, monthly reports and employee payroll. Established

customer relations and friendly customer-orientated service. Motivated

employee participation through product trainings, and store recognition.

Expanding clientele through customer service programs, sales tactics and

store events.

MARKETING ASSISTANT, PHYSICIAN RELATIONS, 2006-2007

Rio Grande Regional Hospital, McAllen, TX- Internship

Planned the 15th Annual Docs for Tots Tournament, which raised $20,000

for children in the Rio Grande Valley; assisted Physician Relations

Manager and Marketing Director at hospital events and conveyed with

doctors and staff around the community.

MARKETING ASSISTANT, 2006-2007

Avalon Spa & Salon, Edinburg, TX- Temporary Position

Computer & Communication Skills

Produced advertising and promotional materials to further expand the

growth of the company through mediums within our service area; assisted

marketing agent to procure all signage and meet media objectives; met and

dealt primarily with clientele to produce the most adequate strategies

possible.

Proficient in Microsoft Word, Excel, Adobe Photoshop, Quark Express, and

Publisher (PC & MAC), Proficient in Spanish, enjoy communicating and

conversing with people, interests involve creating awareness and getting

people involved in events.

Organizations & Honors

Member- Leadership McAllen, Class XXVIII

Vice-President, 2006-2008 - International Innovations Advertising Agency &

Club, Gold Addy 2007

Member & Speaker, 2005-2007- AAF/ National Student Advertising Agency &

Club



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