Manager Management

James E. Miller

**** * *** *** ***

Rogers, AR. *2758

Home: 479-***-****

*******.*@****.***

Computer Support Specialist

Objective: Confer with users to discuss issues such as computer data

access needs, security violations, and programming changes. Coordinate

implementation of computer system plan with establishment personnel and

outside vendors. Monitor use of data files and regulate access to

safeguard information in computer files. Perform risk assessments and

execute tests of data processing system to ensure functioning of data

processing activities and security measures. Review violations of

computer security procedures and discuss procedures with violators to

ensure violations are not repeated.

PROFESSIONAL SUMMARY

Interacting With Computers - Using computers and computer systems

(including hardware and software) to program, write software, set up

functions, enter data, or process information.

Knowledge and skilled - Wireless access points, WLAN client

adapters, WLAN switch's, managed layer 2 switch's,

SNMP/MSP tools, WLAN enabled mobile computers, RFID tags and

readers. Working knowledge of operating systems and

Platforms to include LANs

Analyzing Data or Information - Identifying the underlying principles,

reasons, or facts of information by breaking down information or data

into separate parts.

Evaluating Information to Determine Compliance with Standards - Using

relevant information and individual judgment to determine whether events

or processes comply with laws, regulations, or standards network

troubleshooting knowledge of standards, protocols, security,

troubleshooting, and performance tuning.

Communicating with Supervisors, Peers, or Subordinates - Providing

information to supervisors, co-workers, and subordinates by telephone, in

written form, e-mail, or in person.

WORK HISTORY

(Oct 2006 - Apr 2010) Motorola

Bentonville, AR. (Wireless Agent level 2)

1201 SE 28th St, Bentonville, AR 72712

. Provided support to end users on a variety of issues.

. Identifies, researches, and resolves technical problems, and concurred

with Team Leader.

. Responds to telephone calls, email and personnel requests for

technical support.

. Documents, tracks and monitor the problems to ensure a timely

resolution.

. Used of problem management databases and help desk system information

to reduced ticket counts 25%.

(June 1990- Oct 2006) Wal-Mart IT Manager Columbus,

OH (Optical Lab)

2525 Rohr Drive

Columbus, Ohio (Lab Closed, need to contact Wal-Mart HO)

. Installed and maintain 300 desktops PC's, and 40 Laptops with all

network issues and upgrades.

. Monitor server room network with written checks on all tasks perform

for all of management reviews.

. Establish all of the 25 call centers desktops with software to train

all end users.

. Maintain all inventory balances of network equipment with written

documentations for all levels of management.

. Maintain all wireless network equipment and made the necessary changes

as needed to insure the operations of the lab equipment.

. Performed the daily upgrades to network per Home Office directions

both in software and hardware.

EDUCATION

Wireless Sharp Certified. 04/21/08

CIC2004 Six Sigma Foundations 9/2/2008

CMP1099 Record Management Program and Procedures 8/8/2009

ITS2766 iProtect 101 9/7/2009

Bachelor Science Degree in Computers

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