Customer Service Manager

MATTHEW ALEXANDER JACKSON

* ***** ***** **

Ridge, NY 11961

*****************@*****.***

724-***-**** – cell

WORK EXPERIENCE:

**** – Present PICTUREME PORTRAIT STUDIO

Studio Manager

Responsible for photographing, editing and selling collections to customers.

Provided exceptional customer service, perform various outreach marketing

strategies to increase customer flow, handle customer complaints, conduct

interviews, and train new associates.

Create monthly schedules, handle weekly paperwork, track business trends,

ordering supplies, and preform cash handling procedures.

2006 - 2008 UNDERGRADUATE RESEARCH DEPARTMENT/ADMISSIONS

Director, Videographer, and Editor of Documentaries

Collaborated with head of Research Department/Admissions to create a

documentary's highlighting student achievement.

Responsible for interviewing, videotaping, editing, scheduling, and mixing sound

for each documentary.

Video showcased at the University at Buffalo’s Celebration of Academic

Excellence and also served as an introduction for a speech given by Al Gore.

2006 -2008 UNIVERSITY AT BUFFALO, Buffalo New York

Resident Advisor

Responsible for organizing, creating, budgeting and holding a variety of

programs for university residents.

Built and maintained a positive community within the resident’s halls, interacting

with residents, solving roommate confects and enforcing university policies.

Fall 2007 INDEPENDENT FILM

Director, Producer, and Editor

Responsible for writing, directing, editing, producing, filming with video and film,

hand processing 16mm film, casting, set designing, lighting, scheduling, and

collaborating on an original score for an independent film.

Film showcased in a Film and Video Hybrid Show at the Sound Lab in Buffalo,

New York.

Fall 2005 MUSIC IS ART LIVE

Cameraman and Gapher

Manned a video camera to record live televisions shows that were aired on UPN

Buffalo and the University at Buffalo television network.

Worked with a crew of people setting up the stage and seating areas.

Worked closely with and took direction from the director/producers for stage set-

up, take-down, and camera movements.

TECHICANAL SKILLS:

Proficient in Final Cut Pro, Adobe Premiere Pro, Photoshop and MS Office

Operates wide array of DV cameras, sound recording & lighting equipment

EDUCATION:

2009 B.A. Media Studies -Cum Laude UNIVERSITY AT BUFFALO Buffalo, New York

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