Customer Service Representative
Resume:
Michelle Williams
**** *. ******* ***** ***** Unit 2 ? Norfolk, VA 23513
Phone: 757-***-**** ? 757-***-**** ? ********@*****.***
OBJECTIVE
To obtain a full time position as a customer service representative
PROFILE
?Excel in communications (verbal and written)
?Extensive customer service experience
?Accountable, professional, and resourceful
(Strong team player
?Data entry experience
EDUCATION
Bachelor of Science in Psychology
Graduating May 2011
Old Dominion University, Norfolk, Virginia
?Computer skills: Microsoft (Word, Excel, Outlook, PowerPoint,
WordPerfect)
WORK EXPERIENCE
Property Manager
Public Storage ~ Chesapeake, VA
May 2010-Present
?Front office/receptionist duties
?Complete payment transactions
?Update customer accounts
?Collect on past due accounts
?Address customer needs via telephone and in-person
Accounts Representative
Portfolio Recovery Associates ~ Norfolk, VA
September 2007-November 2009
?Collect on charged off accounts
?Handle incoming and outbound calls
? Negotiated resolutions for consumer complaints
Case Manager
CHIP ~ Chesapeake, VA October 2006-
September 2007
?Enroll children in health insurance programs
?Make monthly home visits
?Educate new parents on child development and safety
?Connect clients with community resources
?Help with fundraising, non-profit agency
Customer Service Representative
Advanced Services Inc. ~ Norfolk, VA
March 2000-October 2006
?Diffuse escalated consumer issues
?Supervise new hires in training
?Address irate consumer issues via phone, internet, and mail
?Handle consumer cases from initial contact to resolution
?2005 Quality Award
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