IAIN R. JOHNS
Westerville, Ohio *****
*** ******** ****** *. 614-***-**** < ********@*****.***
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OBJECTIVE
Looking a professional atmosphere where I can utilize my detail oriented skills in a fast paced environment.
Deliver superior Customer service. Effectively apply my strong communication skills and personable nature
to execute administrative tasks.
PROFESSIONAL EXPERIENCE
Verizon Wireless January 2007
Present
Coordinator Continuity Marketing Operations
Dublin, Ohio
Ÿ Assisting Customers via the telephone to resolve billing and technical issues.
Ÿ Multi tasking on multiple systems to complete complex tasks.
Ÿ Upgrading eligible lines as well as adding new lines of service.
Ÿ Selling various data products and accessories to fit Customer needs.
Ÿ Started as Customer service rep, promoted to Senior rep and promoted t0 Coordinator.
Spherion Nationwide Licensing Services April 2006 – October 2006
Licensing Technician Dublin, Ohio
■ Performed a data entry role whereby updating Insurance Agent records.
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■ Distributed mail and packages to persons in the department.
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■ Evaluated the record maintenance of my peers to ensure accuracy and efficiency.
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Best Buy Stores November 2005 – April
2006
Wireless Sales Representative Columbus, Ohio
■ Assisted Customers in selling MP3 players, Wireless phones and Accessories.
■ Priced and stocked inventory to company specifications.
■ Performed cleaning duties by straightening up store during closing hours.
Safelite Solutions May 2002 – October 2005
Claims Representative Columbus, Ohio
■ Assisted Customers via the telephone by filing auto and glass claims.
■ Scheduled appointments for Insurance Agents and Service Technicians to collaborate with
Customers to assess and repair auto damage.
■ Provided peer to peer mentoring by periodically assisting with new hire training classes.
Education Currently enrolled at Ohio Dominican University(LEAD) for The Bachelor of Science in
Business administration with an emphasis in Management. Proficient in Microsoft applications.
References Available upon request.