Customer Service Sales Representative

Location:

Posted:

August 26, 2010

IAIN R. JOHNS

Westerville, Ohio *****

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OBJECTIVE

Looking a professional atmosphere where I can utilize my detail oriented skills in a fast paced environment.

Deliver superior Customer service. Effectively apply my strong communication skills and personable nature

to execute administrative tasks.

PROFESSIONAL EXPERIENCE

Verizon Wireless January 2007

Present

Coordinator Continuity Marketing Operations

Dublin, Ohio

Ÿ Assisting Customers via the telephone to resolve billing and technical issues.

Ÿ Multi tasking on multiple systems to complete complex tasks.

Ÿ Upgrading eligible lines as well as adding new lines of service.

Ÿ Selling various data products and accessories to fit Customer needs.

Ÿ Started as Customer service rep, promoted to Senior rep and promoted t0 Coordinator.

Spherion Nationwide Licensing Services April 2006 – October 2006

Licensing Technician Dublin, Ohio

■ Performed a data entry role whereby updating Insurance Agent records.

■ Distributed mail and packages to persons in the department.

■ Evaluated the record maintenance of my peers to ensure accuracy and efficiency.

Best Buy Stores November 2005 – April

2006

Wireless Sales Representative Columbus, Ohio

■ Assisted Customers in selling MP3 players, Wireless phones and Accessories.

■ Priced and stocked inventory to company specifications.

■ Performed cleaning duties by straightening up store during closing hours.

Safelite Solutions May 2002 – October 2005

Claims Representative Columbus, Ohio

■ Assisted Customers via the telephone by filing auto and glass claims.

■ Scheduled appointments for Insurance Agents and Service Technicians to collaborate with

Customers to assess and repair auto damage.

■ Provided peer to peer mentoring by periodically assisting with new hire training classes.

Education Currently enrolled at Ohio Dominican University(LEAD) for The Bachelor of Science in

Business administration with an emphasis in Management. Proficient in Microsoft applications.

References Available upon request.