Customer Service Administrative Assistant
Resume:
Tracy J. Pierce
Searcy, Arkansas 72143
Home 501-***-**** -- Cellular 501-***-****
OBJECTIVE
Apply extensive computer, business and organizational skills to improve
your company's efficiency and enhance profitability.
WORK EXPERIENCE
UniversalPegasus International (UPI) April 2010 to June 2010
ADMINISTRATIVE ASSISTANT Searcy, Arkansas
Full Time, 40+ hours per week. Reason for leaving: Layed off due to lack of work
General office duties including answering phones, receiving mail and
filing.
FIS Global June 2008 to January 2010
CUSTOMER SERVICE REPRESENTATIVE Little Rock, Arkansas
Full Time, 40+ hours per week. Reason for leaving: Department eliminated in
Arkansas
Processed cardholder disputes using Visa, Mastercard and Federal Regulatory
guidelines. Reviewed all cardholder documentation. Contacted cardholder or
financial institution for more information as required. Adhered to strict
attendance, productivity, quality and customer service standards. Assisted
with special projects. Helped train new hires on process and procedure.
Assisted department lead with clerical duties and supervising associates.
Promoted to CMS team as one of two associates selected to handle all
bank/credit union escalations.
REMEDY STAFFING November 2007 to June 2008
CLERICAL/CUSTOMER SERVICE Little Rock, Arkansas
Full Time, 40+ hours per week. Reason for leaving: Hired by FIS
Indexed incoming faxes from server and distributed to appropriate
personnel. Made copies, filed and answered telephones. Accepted for
training class at FIS. Trained in all Visa, Mastercard and Federal
Regulations/Guidelines associated with credit and debit card disputes.
HOUSEWIFE September 2006 to November 2007
Searcy, Arkansas
GLOBAL DOCUGRAPHIX, INC (GDX) January 2004 to September 2006
BILLING CLERK Little Rock, Arkansas
Full Time, 40+ hours per week. Reason for leaving: Company closed, filed for
bankruptcy
General Clerk; verified invoices before mailing out to customers and
processed credit card orders. Assisted receptionist as needed opening and
distributing mail, filing and answering phones. Promoted to Billing. Helped
organize billing center and work with Sales Service to streamline processes
and reduce errors and miscommunication. Requested inventory receiving
responsibility to allow release process to flow smoothly. Heavily impacted
Inventory, A/R and A/P. Cross trained in several areas. Trained new billers
in receiving, releases and billing processes. Part of small team retained
to close operations after bankruptcy and liquidation. Handled pre and post
petition, after sale, purchased and un-purchased billing based on
guidelines developed in partnership with company hired to manage the
liquidation process.
BAKERSFIELD COLD & DRY STORAGE May 2003 to December 2003
ADMINISTRATIVE ASSISTANT Bakersfield, California
Full Time, 40+ hours per week. Reason for leaving: Moved out of state
Created and coordinated weekly work schedules for forklift drivers, clerks
and supervisors. Created business forms and spreadsheets. Helped with
payroll, A/P & A/R. Trained all staff in computer systems and maintained
email server. Set up inventory, shipping and receiving procedures.
Supervised all shipping and receiving, including docks. Kept track of
inventory accuracy with cycle and physical counts. Ordered supplies as
needed. Assisted plant manager with safety program, RMP and coordinated
and conducted monthly safety meetings.
DOLE FRESH FRUIT COMPANY / JACKSON & PERKINS May 2000 to April 2003
CLERICAL Bakersfield, California
Full Time, 40+ hours per week. Reason for leaving: Plant closure
Dole rented out their facility in the winter and spring to Jackson &
Perkins. From mid November to May of each year I worked for Jackson &
Perkins.
RECORDS CLERK
Calculated employee hours and absences and reported to main office.
Created and maintained spreadsheets for tracking cost per unit, employee
efficiencies, overtime, wages and absenteeism. Created various forms for
manager. Tracked inventory. Used FedEx Powership and Caf system to ship
large volumes of packages daily.
SHIPPING/RECEIVING CLERK
Shipping and receiving. Processed and prepared export paperwork for
international agricultural shipments. Entered and processed orders.
Created and maintained spreadsheets for various projects. Aided assistant
manager in safety and OSHA compliance. Maintained MSDS. Helped with
physical inventory counts.
ACT 1 PERSONNEL SERVICES February 1997 to May 2000
CLERK Bakersfield, California
Full Time, 40+ hours per week. Reason for leaving: Hired by Dole
Answered phones and used 2-way radio to keep in contact with foremen out in
the field. Filing and 10-key. Figured sales receipts charges; typed work
orders. Created and maintained spreadsheets for various projects.
Customer service work. Shipping and Receiving. Miscellaneous computer
work and light typing. Shipped packages using Federal Express and UPS
computer systems.
SKILLS AND ABILITIES
TYPING 10-KEY DATA ENTRY EXCEL WORD
ACCESS POWERPOINT QUICKBOOKS A/R AND A/P BILLING
REFERENCES AVAILABLE UPON REQUEST
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