Customer Service Human Resources

Carolyn A. Dunnavant

*** ******* ***** *****

O’Fallon, IL 62269

Home: 618-***-****

ablrlu@r.postjobfree.com

OBJECTIVE: A position in Human Resources requiring a broad background in human

resources management, excellent communication and interpersonal skills and education in all

aspects of human resources administration.

QUALIFICATIONS: High volume recruiting experience includes Hospitality, IT, Engineering,

Scientific, Accounting, Financial, Legal, Executive Management, Office Support, Sales and

Manufacturing disciplines. Training and development experience includes all aspects of employee

and team development. Union and non-union experience.

BUSINESS EXPERIENCE

2009-2010 ABENGOA BIOENERGY OF ILLINOIS, MADISON, IL

HUMAN RESOURCES MANAGER

Managed the recruiting, interviewing, and hiring of associates for a 55

million gallon ethanol start up plant. Responsible for all associate

relations functions including both hourly and salaried payroll, benefit

administration, and management of harassment investigations. Training

and development of managers and employees, including but not limited

to, structured interviews, conflict resolution, leadership, creativity,

diversity, customer service, strategic recruitment, career succession

planning, team building and team training. Managed public relations, IT

and office administration.

2007-2008 ADAM’S MARK HOTEL (HYATT REGENCY RIVERFRONT), ST. LOUIS,

MO

EMPLOYMENT MANAGER

Managed all aspects of hourly and management recruitment for a 910

room hotel which included 76,000 square foot of banquet space, 30

departments including the following outlets: flower shop, gift shop,

business center, two restaurants, night club, and four lounges. Managed

employee relations functions for more than 500 associates which

included EEOC compliance, unemployment and workers compensation

administration, sexual harassment investigations, career succession

planning, benefit administration and compensation management.

Training and development of managers and employees, including but

not limited to, structured interviews, conflict resolution, leadership,

creativity, diversity, customer service, safety, strategic recruitment, team

building and team training.

2004-2007 SPENCER REED, ST. LOUIS, MO

SENIOR ACCOUNT MANAGER

ON SITE CORPORATE RECRUITER (Kerry Sweet Ingredients)

Managed all aspects of recruiting and placement for professionals in

multiple disciplines and industries. Managed marketing and sales

activities, including but not limited to, securing agreements with new

clients, negotiating permanent placement fees and salaries with both

clients and candidates and ensured premium customer service. Training

and development of

all new managers as well as internal team development and external

client training.

1995-2003 ADECCO EMPLOYMENT SERVICES, FAIRVIEW HEIGHTS, IL

STAFFING SUPERVISOR

Managed the recruiting, interviewing, skills assessment and placement

for over 300 field associates throughout multiple

disciplines and industries. Responsible for all associate relations

functions including EEOC compliance, unemployment and workers

compensation claims administration, management of sexual harassment

investigations and payroll. Initiated marketing and sales activities,

secured agreements with new clients,

negotiated bill and pay rates with both clients and associates and ensured

premium customer service. Training and development of all supervisors

as well as internal team development and external client training.

1994-1995 SPARTAN PRINTING COMPANY, SPARTA, IL

PAYROLL ADMINISTRATOR

Managed all aspects of the payroll department. Responsible for a weekly

payroll of $350,000.00, which included approximately 900

hourly and salaried union employees, and an additional

$150,000.00 in weekly payroll administered for non-union salaried employees.

Managed various employee relations functions for 13 departments. Utilized and

integrated two data systems for smooth payroll

operations.

1992-1994 KELLY SERVICES, FAIRVIEW HEIGHTS, IL

TECHNICAL STAFFING SUPERVISOR

Managed all aspects of recruiting and placement for professionals in

multiple disciplines and industries. Negotiated pay and bill

rates with clients and associates. Ensured premium customer service

and satisfaction. Administered workers compensation and unemployment

claims, managed sexual harassment investigations and managed employee relations

functions.

1986-1992 CENTRAL BANK, FAIRVIEW HEIGHTS, IL

HUMAN RESOURCES MANAGER

Managed the recruiting, interviewing, and hiring of all associates.

Responsible for employee relations functions including both hourly

and salaried payroll for more than 300 associates.

Responsible for benefit administration (401-k, profit sharing, insurance,

garnishments, and various employee elect deductions). Training and

development of managers and employees, including but not limited to,

structured interviews, conflict resolution, leadership, creativity, diversity,

customer service, strategic recruitment, team building and team training.

EDUCATION

Lindenwood University, St. Charles, MO BA Human

Resource

Management

(Summa Cum

Laude)

Sanford-Brown College, Collinsville, IL

Accounting Diploma

(Deans List)

AAIM Management Association, St. Louis, MO Numerous

Human Resource Courses

Adecco Certification Sexual

Harassment, Workplace Violence

COMPUTER SKILLS

Microsoft Office, PeopleSoft, ADP, IBM Cyborg Payroll Systems, Simply

Accounting, Resumate, Roscoe, CICS, WordPerfect, Webpass, Outlook,

Lotus Notes, Ceridian, Kronos, Taleo, EIS, Timesaver, HireRight, Talkx

UC Express, WOTC

REFERENCES AVAILABLE UPON REQUEST.

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