Project Manager Customer Service

JOSEF W. NESVARA, III

**** ***** ***. ******** *******, CO 81601 970-***-****

ablrl9@r.postjobfree.com

GENERAL MANAGER

Operational Improvements / P&L / Customer Relations / Cost Control / Sales

& Marketing / Safety

Revenue Growth / Project Management / Budgeting / Purchasing / HR / IT /

Team Building / B2B

I support profitability by continuously improving the full scope of

business operations for companies seeking to get to the next level. I

quickly evaluate problems, making astute decisions to effect positive

change, refocusing priorities to accomplish revenue targets. Solutions-

oriented, I perform multiple tasks in fast-paced environments.

o Initiating, launching, expanding and turning around diverse retail

operations

o Developing and executing plans to increase market share, generating

new revenues

o Scheduling equipment, materials and personnel to achieve superior

results

o Designing, negotiating, managing and successfully completing projects

of all sizes

o Recruiting and leading high-performance, cross-functional teams

A strong, personable leader with excellent communication skills, I inspire

superior performance at all levels of an organization. Loyal, reliable and

responsible, I am easy to work for and with, ensuring my teams have what

they need to get the job done. I hold a BS in Business Administration from

Ashwood University, working towards an Operations Management BS from DeVry,

and will soon be Six Sigma Black Belt certified. I excel at managing people

and projects in order to achieve revenue targets.

SELECTED ACCOMPLISHMENTS

Anticipated Changing Market Conditions. Recognized need to initiate direct

expense cuts due to market downturn. Eliminated most over time. Tightened

controls on purchasing. Reduced direct operating costs to 12% of actual

revenues, beating the 26% budget target.

Generated New Revenues. Inherited poor revenue performance and customer

service from previous Wagner Rents' management. Evaluated options.

Initiated new marketing strategy. Met, personally greeted all potential

clients in the area. Created business solutions for customers. Exceeded

budgeted target by 7% the first year.

Streamlined Processes. Lakeforest project was contracted at $90K. Conducted

full job analysis. Identified options for reducing costs and saving time.

Implemented improved procedures, saving customer 34.7% over initial bid.

Expanded Customer Base. Wagner Rents sought increased customer traffic.

Analyzed local market to determine market potential. Developed strong media

campaign. Hosted major onsite event, exceeding expectations by 55%.

Improved Maintenance Shop Operations. Wagner Rents mandated that returned

equipment needed to be ready for rental within 6.34 days. Examined shop

procedures and resources. Implemented best practices. Developed maintenance

schedules, achieving turnaround of 5.94 days in first month.

Reduced Operating Costs. Wagner Rents wanted to reduce transportation idle

time to 10% per month. Evaluated vehicle usage. Met with drivers, coaching

to lower down time. Met goal, lowering idle time by 90% in two months.

CAREER SUMMARY

Branch Manager, Wagner Rents, ($4.5M equipment rental center), 2007 to

2009. Directed day-to-day operations, serving business market. Managed

inside work teams and outside sales staff. Scheduled repairs/maintenance.

Ordered merchandise/parts. Developed marketing campaigns, expanding

customer base. Held P&L, controlling costs, establishing budgets, exceeding

annual revenue targets and maintaining margins.

General Manager, Lakeforest Construction, Inc., ($2M residential

construction company), 1992 to 2007. Directed company operations with an

emphasis on accounting, human resources, estimating, purchasing,

scheduling, team building, project management, payroll, marketing, customer

recruitment, and contract negotiations.

o Director of Operations. Provided leadership to employees and

subcontractors to support superior customer service. Ensured

compliance with OSHA rules and regulations. Worked closely with all of

the company's other departments. Managed multi-site operations with

eight direct reports.

o Project Manager. Managed project budgets and time lines. Completed all

projects within +/- 5% of original estimates and within two weeks of

original estimated completion dates. Controlled costs. Investigated,

developed all estimates for various jobs. Handled contract

negotiations with all customers.

Personal: I enjoy road and mountain biking, volunteering at local outdoor

charities and skiing, both downhill and cross country. I am proficient at

multiple computer programs for word processing and accounting.

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