Customer Service Manager
Resume:
Suzanne Glanville
Windsor Heights, Ia. 50324
*******@****.***
Objective:
I am seeking the Office Assistant position with the company. I am hard-
working and detail-oriented.
Highlights of Qualifications:
- 2+ years data entry experience using Microsoft Word, Excel, and
Outlook
- Skilled with fax machines, copiers, printers, and answering multi-line
phone systems
- Typing speed of over 60 wpm,10,000 10-key, and 10,000 Alpha Numeric
Work History:
Unemployed - April 2010 to Present
Spherion Staffing - May 2009 to April 2010
Temporary Employee - West Des Moines, Ia
Nationwide Insurance - Blockbuster Online
- Process incoming mail
- Process returning dvds
- Pick and pack outgoing dvds
American Family Insurance - Feb. 2007 to May 2009
Receptionist/Claim Support - West Des Moines, Ia
- Process incoming and outgoing mail
- Answer incoming calls and transfer to correct dept. or an adjuster
- Input insured's damaged property information into Excel spreadsheets
- Special projects manager
- Filing
Spherion Staffing - June 2006 to Feb. 2007
Temporary Staffing - West Des Moines, Ia
ADP-American Family Insurance
- Answer incoming calls from employee's requesting FMLA leave
- Process incoming and outgoing mail
- Answer incoming calls and transfer to correct dept. or an adjuster
- Input insured's damaged property information into Excel spreadsheets
- Special projects for manager
- Filing
Qwest Communications - Sept. 1998 to June 2006
Repair Screener - Des Moines, Ia
- Answer incoming calls from customers having phone lines or equipment
trouble
- Input information for phone line or equipment repair
- Test/Call phone line for trouble
- Check customer billing
- Instruct on use of phone equipment
- Upsell telecommunication products
Royal Prestige - March 1998 to Aug. 1998
Telemarketer - Des Moines, Ia
- Schedule appointments for product demonstrations
- Filing
Jacobson Warehouse - Sept. 1997 to Feb. 1998
Customer Service - Des Moines, Ia
- Order Parts
- Inventory incoming parts
- Inventory location existing parts
Hy-Vee Food Stores - June 1990 to Oct. 1997
- Deli
- Salad Bar
- Sacker
- Cashier
Education:
Insurance courses: Intro to Insurance
Grand View College: Bachelor of Arts - Secondary Education
Contact this candidate