Manager Customer Service
Resume:
Charmaine DeShields
Tallahassee, Florida 32303
Phone: 407-***-****
Email: ablrk6@r.postjobfree.com
EDUCATION
• Bachelor of Science, Health Science
Florida Agricultural and Mechanical University, Tallahassee, FL
PROFESSIONAL EXPERIENCE
• Palmer Eye Center, Tallahassee, FL March 2009-Present
Front Office
Provide the highest quality of care to the practice’s patients
o Open and close front office
o Check-in/Check-out; Collect co-pays and balances; verify insurance
o Check faxes and distribute
o Answer phone calls and questions
o Schedule appointments
o Tester as needed
• Forever 21, Tallahassee, FL October 2006-February 2010
Co-Manager
Support the company’s vision through management by driving Associates to execute their
job duties by supporting a fun, challenging, and rewarding culture
o Understand and drive comp and target goals by maximizing units per
transactions and average dollar sales
o Ensure all payroll and scheduling plans are followed
o Maintain a great looking and functioning store; manage floor sets
o Reduce shrink using company tools and resources
o Exemplify customer service standards
o Train and re-enforce training to ensure job responsibilities are executed
o Human Resource/Hiring Manager; Complete daily paperwork
o Support Store Manager
• Tallahassee Memory Care, Tallahassee, FL August 2008-December 2008
Resident Assistant
Assist residents with their daily activities of living
o Ensure residents are constantly in a safe environment
o Complete all necessary paperwork
o Conduct fun and engaging activities for residents
o Aid with laundry/cleaning
o Assist with the hygienic care of residents
• FAMU Recreation Center, Tallahassee, FL May 2006-October 2006
Front Office/Work Study; Official
o Provide a clean and safe facility for students and faculty staff
o Clean/sanitize equipment and machines
o Check in customers
o Officiate over recreational sports
COMPUTER SKILLS
o
Microsoft Office Emdeon
o o
MediNotes
o
MediSoft
o
Office Hours
o
Charmaine DeShields
REFERENCES
Name: Dennis Wright Name: Angela Summers
Title: Store Manager Title: Surgical Coordinator
Type: Professional Type: Professional
Phone: 727-***-**** Phone: 850-***-****
Name: Jayne Diggs Name: Raymond Stallworth
Title: Assistant Manager Title: Pastor/Reverend
Type: Professional Type: Personal
Phone: 850-***-**** Phone: 863-***-****
Contact this candidate