Customer Service High School

Location:

Posted:

August 26, 2010

Meagan Hatfield

PROFESSIONAL EXPERIENCE

Wilson's Funeral Home, England, AR November 2007 - Present

Office Manager

Responsible for overall office operations including accounts payable,

accounts receivable, insurance claims, and scheduling.

. Created and managed weekly payroll for seven employees

. Processed insurance claims through numerous insurance vendors that

resulted in zero claim rejections

. Wrote 90 obituaries and coordinated publication with online and print

media outlets

. Managed the production process for 90 funeral programs including copy

creation, copyediting, layout, design, and coordination with print

vendors

. Purchased all office supplies and office equipment in accordance with

company purchasing policies and budget constraints

Oyster Bar Restaurant, Little Rock, AR October 2004 - January 2006

Waitress

Responsible for customer service, upselling special products, and managing

personal cash receipts.

. Promoted from 4-6 tables and 3-5 shifts per week in 2004 to 5-10

tables and 5-6 shifts in 2006

. Known for exceeding customer expectations and maintaining poise in

stressful environments

. Displayed exceptional memory recall and listening skills, resulting

in highly accurate order placement

Flake-Wilkerson Marketing, North Little Rock, AR December 2002 - April

2003

Surveyor

Responsible for contacting current and previous customers to conduct client

satisfaction surveys.

. Made 50+ cold calls per day and achieved a survey participation rate

of 30%

. Accurately logged survey results into an electronic tabulation

database

. Conducted in-depth follow-up surveys on findings to collect more

information from participants

EDUCATION

High School Diploma, May 2004

England High School