Manager Customer Service
Resume:
TAMMY FRADY
Rt. * Box ****, Eufaula, OK *****
Email: ********.*****@*****.***
Phone: 405-***-****
Objective: A position utilizing the knowledge and experience obtained in the professional executive
environment.
Experience: YUKON NATIONAL BANK, YUKON, OK November, 2000 – May, 2010
Lending Officer (September, 2008 – May, 2010)
Responsible for providing professional loan services to the Bank’s customers.
Follows established guidelines of the Bank in providing loan services.
Prepares documentation and reports for loan services as required by the Bank.
Seeks new loan customers for the Bank.
Collector (May, 2002 – May, 2010)
Monitor and initiate the collection of all past due loans. Accounts include, but are not limited to,
commercial, installment, real estate, check magic and overdrafts on checking accounts. The methods of
contact include telephone, mail and personal visits when deemed necessary.
Research account files to determine if the past due status is habitual and determine what needs to be
done to resolve the problem.
Communicate with all Loan Officers regarding their delinquent customer accounts and recommend
resolution.
Prepare documentation and reports to Board of Directors on a monthly basis.
Executive Assistant / HR Assistant (November, 2000 – May, 2002)
Administrative support to the Chairman, President and Human Resources Director.
Maintenance of applicant and personnel data as required for compliance with the bank’s Affirmative
Action Plan and EEOC.
Provide the necessary forms to applicants and inform them of the requirements for all available
positions.
Participate in a wide variety of special projects for management.
FRADY ENTERPRISES, INC., YUKON, OK 2000 - 2009
Bookkeeper
Accounts payables / accounts receivables.
Process payroll for four employees.
File Federal and State tax documentation as required on a monthly and quarterly basis.
Execute collection of past due accounts.
PINNACLE BUSINESS SYSTEMS, INC., EDMOND, OK 2000 - 2000
Bookkeeper / Payroll Clerk
Accounts payables / accounts receivables.
Processed payroll for 35 employees semi-monthly as well as calculated commissions.
Administered Group Insurance Plan, 401K and Cafeteria Plan for all employees.
Filed Federal and State tax documentation as required on a monthly and quarterly basis.
TAMMY FRADY
PAGE 2
FLEMING COMPANIES, INC., OKLAHOMA CITY, OK 1995 - 2000
TeleCard Specialist – Retail Financial Services
Assisted the TeleCard Manager in the operations of the pre-paid phone card program.
Maintained the retailer support line. This included communicating with retailers to resolve any
problems they may have had in order to retain their business, as well as answering questions regarding
the program for any potential customers.
Executed monthly invoices to the retailers and produced the TeleCard income statements and
summary reports.
Executive Secretary – Retail Operations
Provided administrative support to Senior Vice-President and Vice-President, Controller.
Produced weekly sales reports with data obtained from approximately 272 Corporate owned retail
stores.
Handled customer complaints for all of the Corporate owned retail stores.
Coordinator – Retail Financial Services
Provided administrative support to the Vice-President and Directors, Senior Tax Manager, Senior Tax
Accountant, Manager of Retail Financial Systems, TeleCard Manager, Manager of Coupon Processing
and Financial Systems Specialists.
Assisted Vice-President with preparation of budget presentation.
AMERICAN FIDELITY ASSURANCE, OKLAHOMA CITY, OK 1988-1995
Sr. Executive Assistant – Corporate Services Department
Provided administrative support to Vice-President, Corporate Services.
Generated statistical data on a monthly and quarterly basis for all Corporate accounts.
Processed collection of premiums, payment of billing statements and received applications for OSU’s
COBRA dental participants.
Sr. Secretary – Underwriting Department
Provided administrative support to Underwriting Manager, Underwriters and Marketing
Representatives.
Distributed manual updates, insurance forms and supplies to approximately 200 agents.
Ordered credit history reports on applicants.
Secretary – Oklahoma Educational Services Division
• Processed a large volume of mail-outs to Oklahoma public school employees.
Generated Life insurance proposals and ordered physical exams for applicants.
Maintained weekly expense and production reports for 17 Account Managers.
TAMMY FRADY
PAGE 3
Knowledge,
Skills and
Excellent verbal and written communication skills.
Abilities:
Excellent interpersonal skills; able to work well with a wide range of individuals.
Strong organizational and time management skills.
Dependability through good attendance and adherence to timelines and schedules.
Good follow through on projects and deliverables.
Resourcefulness and ability to take initiative in development and completion of projects.
Strong sense of customer service.
Strong attention to detail.
Acknowledgement of importance regarding confidential information.
Strong proficiency in PC skills (Access, Excel, QuickBooks Pro, Word, etc.).
Ability and willingness to continue professional development.
REFERENCES
Kent Hess, Executive Vice-President OKC Branch
YNB - Peoples
Oklahoma City, OK 73008
Phone: 405-***-****
Becky Young, Senior Vice-President
Yukon National Bank
Yukon, OK 73099
Joe Horn, Vice-President
Yukon National Bank
Yukon, OK 73099
Contact this candidate