Customer Service Administrative Assistant
Resume:
Janicia Anderson
Columbus, Ohio 43227
***************@*****.***
EDUCATION
Wilberforce University- Wilberforce, Ohio- May 2010
. B.A. in Mass Media Communication(Wilberforce University)
. Honors & Awards: Dean's List 3.5
EMPLOYMENT
Family Dollar, Columbus, OH 43227
Cashier & Stocker
2006-2008
Wilberforce University, Wilberforce, OH
Tutor:
2006-2008
. Facilitate group discussions, group workshops, and focus
groups in areas of personal
. Guidance, career exploration, life skills and survival
skills
. Maintain records on all clients being served to monitor
progress and determine specialized assistance needed
. Provide one-on-one and group tutoring for various subjects
Barnett Recreation Center, Columbus, OH 43227
Camp Counselor
2009-Present
. Learn the likes/ dislikes of each participant.
. Recognize and respond to opportunities for problem solving in the
group.
. Develop opportunities for interaction between campers and staff.
. Provide opportunities for the group so that each individual
experiences success during camp.
. Provide opportunities for discussion of individual or group problems
or concerns.
. Help each participant meet the goals established by the camp for
camper development.
PROFESSIONAL EXPERIENCE
Club Counselor, Busser, Columbus, OH, 2006
. Taught and demonstrated the skills necessary for being
successful in playing basketball to young children
. Organized and developed various events and activities for
participants to engage in
. Participated as a referee and coached
. Utilized customer service and interpersonal communication
skills while working with children and parents
Administrative Assistant, Mount Vernon Plaza, Columbus, OH 2005
. Organized supervisor's schedule, attended community
meetings to address local concerns
. Compiled and distributed letters addressing community
concerns
. Distributed clothing to the needy
. Served meals to youth ages 5-13
Janicia Anderson
Volunteer Experience
Mentor, Office of Academic Support, Wilberforce University, 2006-2010
. Work as a mentor by building meaningful relationships
. Provide personal, career and academic counseling to low-
income, minority undergraduate students
. complete individualized educational and career plans for
students being served
Summary of Qualifications
Personal- Goal-oriented, self-motivated, and organized; ability to perforce
multiple tasks punctual, reliable, responsible, dependable, ability to work
as a team member and to be a role model, enthusiastic about learning and
working, eager to meet challenges, inspiring and dynamic.
Skills- Computer literacy and strong knowledge of academic information and
resources; excellent interpersonal, oral, verbal and written communication
skills; ability to gather and analyze data; ability to exercise leadership,
organizational and decision-making skills; ability to handle projects
independently, and to work well with other students and other University
groups; ability to effectively deal with organizational change; ability to
meet deadlines; and ability to work as part of an administrative team.
Contact this candidate