Customer Service Administrative Assistant

OBJECTIVE

Confident administrative support experienced in working in a fast-paced

environment with demand for strong organization, technical, and

interpersonal skills seeks to obtain a position that will allow individual

skill development while contributing to the organization's goals.

EDUCATION

Bachelor Degree, Business Administration,

GPA 3.6 Bachelor Degree, Business Management, GPA 3.3

Cardinal Stritch University Southern Polytechnic

State University

Brookfield, WI

Marietta, GA

Graduation Date: December 14, 2008

Basketball Scholarship, Dean's List, Scholar Athlete

Award

Associates of Liberal Arts, GPA 3.3

Kirkwood Community College

Cedar Rapids, IA

Graduation Date: May 2006

Dean's List, Basketball Scholarship, Placement in Women's

National Basketball Tournament (2 years), Record for Highest

Free Throw Percentage

QUALIFICATIONS

Administrative Support

> Perform administrative, coordination, management and

secretarial support for multiple Account Executives and the

Business Development Department of a Network Television

Channel.

> Serve as primary point of contact for and liaison between

management, personnel and clients.

> Coordinate and manage multiple projects and priorities, with

a demonstrated ability to improvise, improve procedures, and

meet demanding deadlines.

> Organize details of special events, travel arrangements,

agendas and itineraries.

> Coordinate and manage daily/weekly attendance records.

> Correspondence, faxing, merged mailings, dictation and unique

special projects.

> Responsible for the creation/maintenance of contracts,

monthly newsletters, client proposals, competitor analysis'

and any requested statistics/research needed.

> Development and tracking of team incentives,

inventory/revenue reports and clientele order insertions.

Customer Service

> Experience working in an office setting with an emphasis on

maintaining excellent written/oral communication skills,

problem resolution abilities, and a high level of

confidentiality.

> Interface well with others at all levels including patrons,

professionals, children and students.

> Ability to answer multi-line phone systems with optimum

efficiency.

> Detail-oriented and resourceful, comfortable with multi-

tasking.

> Strong hands on experience with office equipment; computers,

dictation, fax, printer, copier, scanner, video and audio

equipment. Furthermore, the ability to troubleshoot

potential problems with equipment.

> Willingness to learn new things and strong aptitude once

taught.

> Highly organized with emphasis to details and accuracy,

energetic, patient and realistic.

> Strong interactions with individuals at all levels of

business, responsible, dependable, ambitious go-getter.

SOFTWARE/TECHNICAL SKILLS

> Proficient in Microsoft Word, PowerPoint, Excel, Outlook,

Adobe Illustrator/Photoshop Blackberry Exchange Server,

Scanners, HTML, ACT!, WideOrbit, FileMaker Pro, Simmons Local

Research, Advanced Internet Research, and Medea

EMPLOYMENT HISTORY

Sales Assistant / Administrative Assistant of Programming / Receptionist,

Sportsman Channel

New Berlin, WI (Oct. 2007 - Current)

Independent Beauty Consultant, Mary Kay Beauty Products

Franklin, WI (May 2006 - Current)

Recreation Center Referee, Southern Polytechnic Recreation Center &

Wellness Center

Marietta, GA (Aug. 2006 - Jan. 2006)

Supervisor, Kirkwood Athletic Department

Cedar Rapids, IA (Nov. 2004 - May 2006)

REFERENCES

Graig Hale 262-***-**** Tamara Klump 414-***-**** Jake

Thoele 414-***-**** Ron Hibben 414-***-****

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