Customer Service Manager

jennifer glenn 562-***-**** ablrf3@r.postjobfree.com

objective

Seeking a position in the capacity of Office Assistant or Receptionist within a

general business office environment, bringing the following skills, experience and

attributes:

Extensive experience working with the general public with customer service.

Interface well with others at all levels including patrons, professionals, students

and children. Honest, caring and hardworking with excellent interpersonal

communication, customer service and office support skills. Diligent, detail-oriented

assistant knowledgeable of all office functions; Excels at multi-tasking in a

fast-paced environment, completing projects within time and budget constraints;

Superior telephone, customer service, organizational skills and computer skills:

Quickbooks, Microsoft Works, Office, Word, Excel, and Outlook, A/R, A/P, Schedules,

Payroll, and Company Insurance-Liability, Workers Compensation, Health and Life.

Experience

Charlie's Angels Hesperia, Ca . . . . . . 09/2005-03/2010

Manager/ Bartender

Managed club from open to close five to seven days a week.

Inventory, schedules, maintenance, and club promotions, training of new employees,

bartending and customer service, general office duties

Took club to a new level of entertainment and revenue through promotions and planned

events that drew attention and satisfaction to patrons.

Banker's Life and Casualty Insurance, Hurst, TX . . .02/2006-09/2006

Sales Representative

Scheduled appointment for the sales of financial investments, life insurance,

supplemental insurance, and several products for seniors, training of new

representatives, general office duties.

Hawaii Dryer Duct Cleaning, L.L.C., Aiea, HI . . .02/2004-05/2005

Office Manager

Duties included answering multiple lines; scheduling appointments; accounts

receivable, accounts payable, bank reconcile; payroll; job proposals; customer

service; workers comp, health, general liability, and auto insurance

Able to assist in the recovery of business documents and properly catch up with IRS

dues after full computer input.

Hawaii A/C Duct Cleaning, L.L.C., Aiea, Hi . . .02/2004-01/2005

Office Manager

Duties included answering multiple lines; scheduling appointments; accounts

receivable, accounts payable; bank reconcile; payroll; job proposals; customer

service; workers comp, health, general liability and auto insurance

Able to research and pinpoint money that was being stolen from the company by an

employee and prove misuse of company funds which eventually lead to the closure of

the company.

American - Amicable, Wahiawa, Hi . . . .09/2001-05/2003

Life Insurance Agent and Financial Planner

Duties included educating mostly military personnel of financial planning options

such as annuities with attached life insurance, mutual funds, an IRA's; scheduling

appointments; customer service, sales, general office duties.

United Benefits Financial Services (UBFS), Wahiawa, Hi . .09/2001-05/2003

Office Secretary

Duties included educating mostly military personnel of financial planning options

such as annuities with attached life insurance, mutual funds, an IRA's; scheduling

appointments; customer service, sales, general office duties, along with working with

GEICO for car insurance quotes; receiving insurance payments; answering multi-line

phones; payroll; accounts payable; scanning documents to home office, ordering

supplies, general office duties.

EDUCATION : Victor Valley College Degree: A.A. Liberal Arts 06/2010

REFERENCES

Professional References

Sheila Rico: Owner of Hawaii Dryer Duct Cleaning and Hawaii A/C Duct Cleaning (931)

307-9742

Shannon Bullard: Manager of Charlie's Angels 760-***-****

Personal References

Cristy Miller : Texas known for 20+ years 817-***-****

Toni Glenn: California known for 5 years 760-***-****

Leigh Gair : California known for 5 years 760-***-****

Contact this candidate