Customer Service Manager
Resume:
Tanisha R. Austin
Columbus, GA 31909
**********@*****.***
August 16, 2010
Dear Personnel Manager:
Enclosed is my resume outlining my skills, abilities, experience, and education. As you can see, I have the
education, experience, and track record that clearly demonstrates my qualifications to contribute in a major
role with your organization.
I am conscientious in my personal and professional life. I take pride in myself and my work, and derive
considerable satisfaction from doing an assignment well. I cope well with high-stress situations and can
manage a variety of projects simultaneously. I have recently relocated to the Columbus area after spending a
year at Ft. Knox, Kentucky and three years in Germany as a military spouse. I am seeking a position that
offers challenge, responsibility and opportunity in the Ft. Benning area.
I believe my background provides the skills you require for this position. I would welcome the opportunity
for a personal interview to further discuss my qualifications.
Sincerely,
Tanisha R. Austin
Tanisha R. Austin
9028 Sante Fe Court
Columbus, GA 31909
Home 706-***-****
Cellular 502-***-****
**********@*****.***
Objective
Seeking a position with a progressive organization offering the possibility to advance in responsibilities
while utilizing my computer knowledge, organizational abilities, strong people skills, and business
experience.
Education
B.S., Human Services, 2004
Macon State College, Macon, Georgia
A.S., Business Administration, 2003
Macon State College, Macon, Georgia
Experience
Armed Forces Bank, Ft. Knox, KY
Teller, 2009 - 2010
• Process account transactions, deposit and reconcile daily funds.
Provide account status information.
• Opened new checking, certificate of deposit, and savings accounts.
Introduced bank customers to new and existing bank products.
• Execute signature functions.
• Customer Service Representative duties included accepting credit card and loan applications, opening
and closing accounts, cross-selling and consultative sales of financial products, and maintaining up-
to-date knowledge of banking services and products
• Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier’s checks,
money orders, travelers checks, cash advances, and funds transfers
Bella Scarpa Footwear, Atlanta, GA
Store Manager, 2005 - 2006
• Completed all facets of retail store management including client relations, training, scheduling, visual
merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison
between regional managers, account executives, staff, and other store locations
• Researched new marketing methods in an ongoing effort to increase impact on target customer
• Handled merchandise placement and presentation
• Supervised an assistant manager and 12 other employees
Sprint PCS/US Unwired, Macon, GA
Inside Sales Representative, 2004 - 2005
• Sold wireless products and services to clients utilizing product knowledge and training
• Ensured the highest levels of customer service and satisfaction.
Developed close and personal relationships with clients to ensure customer loyalty and retention
• Acquired an expertise in customer service and "closing the sale"
• Developed new accounts, generated growth and profitability, adept to changing circumstances with
innovative sales strategies
Manpower/Harless Fire Equipment, Macon, GA
Administrative Assistant, 2003 - 2004
• Performed various clerical and administrative duties for business department, including scheduling
appointments and meetings, providing public information on programs, typing, filing, faxing, and
answering phones
• Managed all administrative facets of business department including electronic coordination and
scheduling (time sheets, travel) for 4 professionals, conference/meeting scheduling, mail distribution,
production coordination, research and ordering of all office supplies
• Coordinated records management area with vertical filing cabinets for all client files
Skills
• Customer Service and Relationship Management
• Office Protocol/Practice Compliance
• Liability and Cash Management
• Inventory Control
• Client Relationship Management
• Staff and Management Training
• Strategic and Business Planning
Volunteer
Mark Twain Elementary, Heidelberg, Germany
Library Assistant, 2006 - 2007
Served as an assistant to school media center specialist. Work on visual displays, shelved books,
checked out materials to students. Volunteered to organize and serve as chaperone for after-school
program.
Central Georgia CASA, Macon, GA
Program Intern, 2003 - 2004
Familiar with admissions, initial intake assessments, and social-psychological assessments.
Authored court reports and attended juvenile court proceedings.
Attended case staff meetings with local department of Family and Children Services.
Conducted home visits and interviewed parents and children.
Scheduled and coordinated the efforts of volunteers to achieve organizations goals.
Organized fundraising efforts for organization.
Goodwill, Macon, GA
Intern, 2002 - 2002
Created client case files addressing clients employment concerns.
Collected, recorded, and maintained program statistics.
Counseled clients on job interview strategies, employment wardrobe, and assisted with completing
employment applications.
Contact this candidate