Customer Service Technician

Matthew R. Kalinowski

**** ******* ** *** ***

Madison, WI 53719

Telephone: 404-***-****

Email: ablrc4@r.postjobfree.com

______________________________________________________________________________

Objective: Seeking a position where I believe my work experience, education, and

commitment to customers can make a significant contribution to the

business bottom line results immediately. I would appreciate the

opportunity to demonstrate and discuss how honesty, hard work, and

dedication can make a difference.

Experience:

2007-Present Georgia Veterinarian Specialists Atlanta, GA

Head Emergency Veterinary Technician

- Responsible for developing/training all new employees on emergency

veterinary procedures and processes.

- Managed departmental activities, records, and customer relationships in

a high paced emergency environment.

- Provided technical assistance on the most complex of veterinarian

procedures and procedures.

- Provided first responder support on all types of emergency situations.

- Proven ability to work successfully in a fast pace, highly complex

environment at the highest level.

2003-2006 Georgia Veterinarian Specialists Atlanta, GA

Veterinary Technician

- Hired as Internal Medicine and ICU Technician

- Held various roles and positions working towards Head Technician.

- Responsible for customer and vendor relationship management

1996-2003 Lost Mountain Animal Hospital Marietta, GA

Senior Head Veterinary Technician

- Responsible for managing customer/vendor relationships.

- Developed hospital policies and procedures

- Responsible for new employee training and management

- Responsible for all product and inventory management

Education:

Shorter University Rome, GA

2008-2010 Bachelors of Science in Management

• Dean’s List

2006-2007 Barney Fletcher Atlanta, GA

• Real Estate License

1996-2002 Kennesaw State University Kennesaw, GA

• Required Core credit hours

1991-1995 Harrison High School Kennesaw, GA

High School Diploma

• Air Force ROTC

• Airman of the year, Drill Team Commander

Skills:

Communications

• Excellent written and verbal presentation skills.

Interpersonal Skills

• A team player who works well with subordinates and management

• Ability work in high stress situations while maintaining professionalism.

Flexible

Proven ability to

o

adjust and react to

immediate/emergency

situations with an even

temperament and solid

decision making.

Attention to Detail

• C

o

n

c

e

r

n

e

d

w

it

h

q

u

al

it

y

• Consistently produce work that is orderly and attractive.

• Ensure tasks are completed correctly and in a timely fashion.

Hard working

Able

to

multi

-task

in a

high-

press

ure

situat

ion

• Always willing to take on situations that present a challenge

• Constantly taking Continuing education classes to improve

knowledge and skills.

Customer Service

• Able to provide superior customer service to clients making

emotional decisions with pragmatic fact based information and

understanding.

Contact this candidate